Sales & Reservations Manager

Mitchells & Butlers PLC; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Birmingham is seeking a Hotel Sales & Reservations Manager. You will manage sales and reservations operations, maximize occupancy and revenue, and collaborate with various teams to enhance guest satisfaction. This role requires proven experience in hospitality sales, strong communication skills, and proficiency with relevant systems. Competitive perks include discounts, flexible working, and career growth opportunities.

Benefits

33% discount across all brands

20% discount for friends and family

Discounts on gym memberships

28 days paid holiday

Pension and free shares

Qualifications

• Proven experience in a similar role within hospitality.
• Self-motivated and proactive in finding and converting opportunities.
• Excellent time management and ability to prioritise effectively.

Responsibilities

• Oversee all incoming reservation and sales enquiries.
• Manage daily reports to monitor and optimise performance.
• Collaborate closely with revenue management on pricing strategies.

Skills

Hospitality experience

Proactive communication

Time management

Team collaboration

Familiarity with hotel systems

Tools

Excel

Accor/M&B platforms

Job description

Overview

As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.

What’s in it for me?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all of our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline to support you with whatever life throws at you.

What will I be doing?

AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:

Reservations Management

• Oversee and respond to all incoming reservation and sales enquiries (phone & email)
• Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance
• Handle group bookings, ensuring alignment with revenue and pricing strategies
• Maintain room stock balance and availability across all channels
• Collaborate closely with revenue management to implement pricing and sales strategies

Sales & Business Development

• Respond to RFPs via Accor sales portals
• Proactively contact and follow up on local corporate sales leads
• Conduct regular local business visits and meetings to develop new relationships
• Maintain clear, consistent reporting on sales activity and performance
• Contribute to regular hotel management and revenue meetings
• Support additional business development projects and initiatives

What you’ll bring to the role

• Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)
• Self-motivated, results-driven, and proactive in finding and converting opportunities
• Excellent time management and ability to prioritise effectively
• A positive, collaborative team player with strong communication skills
• Confident in using hotel systems, Excel, and Accor/M&B platforms