Sales Operations Executive

Nestlé; Crawley; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading foodservice company is hiring a Sales Operations Executive in Crawley. The role involves managing customer queries and coordinating sales operations. You should have strong sales experience, analytical skills, and proficiency in Excel. This position offers a hybrid working model and competitive salary of £28k to £30k plus bonuses and benefits.

Benefits

12 flexible days off

Potential bonus

Other fantastic benefits

Qualifications

• Experience in Sales/Commercial roles, preferably in FMCG sector.
• Proficient in Excel and other Microsoft Office programs.
• Ability to manage customer queries and relationships.

Responsibilities

• Manage and co-ordinate all customer nonpayment issues.
• Link between sales teams and customer services.
• Ensure sales data is accurately maintained.

Skills

Sales experience

Analytical mindset

Strong communication skills

Problem solving

Tools

Excel

Microsoft Office

Job description

Position Snapshot:

Business Area: Nestlé Professional

Location: Gatwick (Hybrid working – approx. 2 flexible days a week in our fantastic office)

Salary: £28k to £30k dependent upon experience + potential bonus + 12 flexible days in addition to holiday entitlement + other fantastic benefits

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé, we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.

Position Summary

We are delighted to be recruiting for a Sales Operations Executive as we expand our sales team to deliver Sales Digital Transformation in our market.

Reporting to the Head of Commercial Excellence, as Sales Operations Executive you will provide the single point of contact for the Sales Teams to manage customer queries (supply / blocked orders).

A Little Bit About Us

Nestlé Professional (“NP”) is our Business-to-Business foodservice arm, which specialises in the Out of Home solutions market. The unrivalled portfolio of NP includes food brands such as GARDEN GOURMET and renowned Coffee brands including ‘We Proudly Serve’ STARBUCKS and NESCAFE. NP operates successfully in an enormous marketplace and is an ambitious growth driver for Nestlé. The team’s aim is to inspire growth in our partners, by providing branded, creative solutions that help our customers develop their business, ultimately driving end user footfall and increasing their profit.

In the Nestlé Professional Sales Team, we have created an exciting environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come.

A day in the life of a Sales Operations Executive …

Your key responsibilities will include:

• Manage and co-ordinate all customer nonpayment issues
• Manage and communicate all blocked orders
• Link between Sales teams and Customer Services to provide central contact to chase customer queries with the internal functions to provide timely responses to customer on the Account Manager's behalf - or provide concise communication for Account Managers to send on
• Managing EDI for SBUX customers - inputting pricing, managing SKU changes and updating invoicing / back orders
• Sales Out specific reporting for Customer Business Teams / Channels
• Keeping unmanaged customer data base updated, with contacts, addresses and sales reporting to ensure any total business communications (CPI's / Terms changes etc) can be cascaded and track on implementation
• Ensure Indirect sales data is uploaded into the Indirect dashboard. Linking in with Nim business analytics
• Ownership and maintenance of the Sales Policy Manual

What Will Make You Successful

To be successful in this role, you’ll already have some fantastic Sales / Commercial experience under your belt ideally within the FMCG sector. You should have a can do, problem solving mindset and be able to build relationships internally and with key customers externally. You will, with an analytical mindset, be able to simplify data and process for the internal teams.

You will also:

• Be proficient in Excel and comfortable using other Microsoft Office programs
• Be comfortable with dealing with external customers – both RTM (eg supply chain contacts), and End Users (Invoice / EDI queries)
• Have the ability to work autonomously
• Have courage to challenge and ability to influence without authority
• Be open to new ways of doing things
• Have strong and flexible communication skills and styles
• Be organised and adept at planning and prioritising workloads

What You Need To Know

We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

Job advert posting date 28/08/2025

Job advert closing date 11/09/2025

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!