Sales & Operations Co-ordinator

Layka Recruitment; Ottershaw; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in Ottershaw is looking for a Sales and Operations Coordinator to support sales and operations teams. This role involves managing sales tasks, processing customer inquiries, coordinating project documentation, and ensuring smooth installations. The ideal candidate should be organized, enthusiastic, and eager to learn about operations and customer service. Flexible hours are available for full-time or part-time candidates.

Qualifications

• Strong organisational and communication skills.
• Good IT literacy, confident with email and Excel.
• Excellent telephone manner and rapport-building skills.
• Proactive, can-do attitude and willingness to learn.
• Attention to detail while managing multiple tasks.

Responsibilities

• Respond to customer enquiries via email and phone.
• Prepare quotes and sales documents using company templates.
• Maintain CRM records of customer interactions and sales progress.
• Assist with order entry and invoice preparation.
• Help coordinate delivery schedules and installation logistics.
• Prepare job files including risk assessments and documentation.
• Liaise with suppliers and delivery partners.
• Support stock tracking and internal reporting.
• Ensure deadlines and checklists are maintained.

Skills

Organisational skills

Communication skills

IT Literacy

Attention to detail

Team player

Tools

Excel

CRM systems

Job description

Do you haveexperience in sales administration, project coordination, or customer service, ideally within a product- or project-driven business, and enjoy keeping things running smoothly behind the scenes- look no further!

As our client continues to grow they are looking for a Sales and Operations Coordinator to support our internal processes and customer interactions.

This is an ideal opportunity for someone early in their office career who is organised, enthusiastic, and eager to learn about operations, logistics, and customer service within a creative and purpose-driven business.

Role Overview

As a Sales and Operations Coordinator, you’ll support the day-to-day functions of both the sales and operations teams. Your role will include managing sales admin tasks, processing customer enquiries, coordinating project documentation, and helping ensure installations run smoothly. You’ll work closely with — and be mentored by — the Sales and Operations Manager.

Key Responsibilities

• Respond to basic customer enquiries by email and phone, providing product details and passing on qualified leads.
• Prepare quotes and sales documents using company templates.
• Maintain CRM records, ensuring all customer interactions, follow-ups, and sales progress are logged accurately.
• Assist with order entry and invoice preparation as required.
• Help coordinate delivery schedules and installation logistics alongside the operations team.
• Prepare job files, including risk assessments, drawings, and handover documentation.
• Liaise with suppliers and delivery partners to confirm lead times and order statuses.
• Support stock tracking and internal reporting.
• Ensure key deadlines and checklists are maintained for each project.

Qualifications

• Strong organisational and communication skills.
• Good IT literacy — confident with email, Excel, and ideally familiar with CRM systems.
• Excellent telephone manner with the confidence to answer inbound calls and the natural ability to build rapport with our customers and colleagues.
• A proactive, can-do attitude and willingness to learn.
• Ability to manage multiple tasks with attention to detail.
• Team player who enjoys supporting others and solving problems.

Monday to Friday from 8:30am to 5:00pm.

Full-time or Part-time candidates will be considered.