Sales Manager - Leisure Centre

Flow Recruitment Ltd; Washington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator in Washington is seeking a Membership Manager to lead a busy team focused on growing membership. The role involves setting KPIs, ensuring high customer service standards, and empowering team members. The ideal candidate should have experience in membership or sales management and excellent communication skills. This position offers an opportunity to shape membership growth and enhance customer experience.

Qualifications

• Experience in Membership management, Sales management, or a consultant background.
• Excellent communication skills to liaise with external and internal customers and staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of a team, and motivating and driving a sales team to success.

Responsibilities

• Lead a busy team to grow membership at the site.
• Work to set KPIs and targets, monitoring team performance.
• Manage the team to convert users to members.
• Empower the team with product knowledge on all aspects of the facilities.
• Ensure administration and systems are compliant.

Skills

Membership management

Sales management

Excellent communication skills

Customer service skills

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.

Responsibilities

• Lead a busy team to grow membership at the site, providing a line manager role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets. Meet with the team on a regular basis to monitor performance and ensure the team are supported in line with the spirit values.
• Manage the team with the philosophy to ensure that \'everyone’s a member.\' Look at how the client can convert users to members and develop a high level of customer service to ensure excellence at all times.
• Empower the team so they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience in Membership management, Sales management, or a consultant background.
• Excellent communication skills to liaise with external and internal customers and staff.
• Ability to demonstrate excellent customer service skills and experience at interview.
• Experience getting the best out of a team, and motivating and driving a sales team to success.