Sales Manager, Ladies Footwear, Harrods

Kurt Geiger; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior Manager to lead a dynamic team in a high-turnover retail environment. This role involves driving sales performance, fostering a customer-centric culture, and enhancing team development. The ideal candidate will have a strong background in fashion-forward brands and a proven track record in managing large teams. Join a vibrant company that values diversity and creativity, and play a key role in shaping exceptional customer experiences while achieving ambitious sales targets.

Benefits

Competitive Salary

Seasonal Shoes

Employee Discounts

Qualifications

• Proven ability to drive performance through effective team management.
• Experience in managing large teams and achieving sales targets.

Responsibilities

• Deliver budgeted sales and create a customer-centric culture.
• Recruit and develop team members to maximize performance.
• Ensure compliance with company policies and operational standards.

Skills

Team Management

Sales Strategy

Customer Relationship Management

P&L Accountability

Performance Management

Education

Experience in Retail Management

Background in Fashion

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, embodying the London way. London is our home, our heartbeat, and we draw inspiration from its energy and spirit—its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing the good energy and love we have for our community and the many ways we express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Sales

1. Deliver budgeted sales.
2. Create a customer-centric culture by reviewing our service proposition to exceed customer expectations as we strive to be market leaders.
3. Maintain understanding of Host Store and other concession relationships.
4. Take initiative and ownership to improve the business instinctively.
5. Review brand performance to enhance commercial decisions.
6. Contribute to the department's development aligning with consumer demands and business opportunities.
7. Schedule and oversee staff planning for maximum floor coverage in line with core hours.
8. Ensure high standards of staff presentation and adherence to store guidelines.

Service

1. Create a customer-centric environment. Train, coach, and develop the team to forge and maintain client relationships.
2. Monitor test shop results, CRM, and develop service action plans to meet company standards.
3. Establish a client-focused mindset to ensure the highest level of client experience and manage client relationships effectively.

People

1. Recruit new team members in conjunction with the GM, following Kurt Geiger recruitment policies.
2. Adhere to company and store policies, communicating them effectively to staff.
3. Invest in team development to maximize performance.
4. Maintain positive relationships with co-workers and senior management.
5. Foster a positive team environment daily.
6. Communicate KPIs and manage performance through reviews, demonstrating effective leadership.

Operations

1. Follow company and store policies, ensuring clear communication and compliance.
2. Take ownership of daily hygiene standards.
3. Ensure opening and closing procedures are completed daily.
4. Understand operational standards, including stockroom management.

KPIs

1. Meet sales targets set by the company.
2. Achieve store and company sales and productivity goals.
3. Maintain retention and labor turnover targets.
4. Contribute to payroll targets.
5. Keep audits within +/- 0.3%.
6. Meet event sales revenue targets.
7. Achieve and exceed a 10% client book sales target.

Candidate Profile

• Currently working as a Senior Manager in a high-turnover business.
• Experience managing large teams.
• History of P&L accountability and driving bottom-line results.
• Proven ability to drive performance through people.
• Excellent relationship-building skills, internally and externally.
• Background in fashion-forward footwear, accessories, or fashion brands—luxury experience preferred.
• Represent our luxury/fashion-forward brand professionally.

Benefits

• Competitive salary.
• Seasonal shoes.
• Employee discounts.

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed in hundreds of cities worldwide. We operate over 70 stand-alone stores across the UK, including our flagship on London Oxford Street, and over 400 stores globally. Our retail partners include some of the world’s most renowned department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism