Sales Manager

IHG Hotels & Resorts; Manchester; On-site; GBP 40,000; Full time

Job summary

A luxury hotel chain based in Manchester is seeking a Sales Manager to drive sales by identifying leads and managing client relationships. You will work with the team to develop new business opportunities and maintain partnerships with key industry players. Ideal candidates will have at least 2 years of hospitality experience, a proven sales record, and strong strategic planning skills. The position offers a competitive salary of £40,000, a bonus potential, and flexible working patterns.

Benefits

Career progression opportunities

Paid volunteering days

Meals during shifts

Extensive annual leave

Company sick pay

Life insurance

Hotel and restaurant discounts

Retail discounts

Refer a Friend programme

Qualifications

• Minimum 2 years' experience in the service and hospitality industry.
• Proven sales record in the hospitality sector.
• Ability to implement strategic sales plans.

Responsibilities

• Serve as the primary contact for clients to drive sales.
• Identify and grow new business opportunities.
• Develop and manage corporate accounts.

Skills

Sales achievements

Strategic planning

Market segmentation knowledge

Flexibility

Microsoft Office skills

Collaboration skills

Tools

Microsoft package

Delphi

Job description

Overview

A fantastic opportunity for a Sales Manager to join us at Kimpton Clocktower!

We are offering a salary of £40,000.00, plus a potential earning of 20% bonus.

Kimpton Clocktower is a modern luxury hotel experience focused on building heartfelt human connections with guests and colleagues — we call it Stay Human.

Our establishment is part of The Refuge in Manchester, renowned for its exceptional restaurant and bar experiences.

Benefits

• Becoming part of the IHG Hotels & Resorts family, with global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year
• Meals whilst on duty
• 31 days holiday each year, including bank holidays (pro-rated to 33 days)
• Company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores
• Refer a Friend programme

Responsibilities

Serving as the primary contact for clients, you will drive sales by identifying and qualifying leads and opportunities. You will work with the proactive sales team to convert events and group leads for the hotel. You will be responsible for building and maintaining relationships with key industry partners, including event planners, corporate clients, and agencies to foster long-term relationships, encouraging repeat business, referrals, and positive word-of-mouth.

Key responsibilities include:

• New Business Development: Proactively identify, win, and grow new direct corporate, Group and M&E business aligned with the hotel’s commercial strategy.
• Account Management: Develop and manage a portfolio of local and national corporate accounts, driving long-term partnerships and sustainable revenue.
• Sales Support: Collaborate with the sales office to convert generated leads for groups and meetings. Provide sales support to the Director of Sales.
• Reporting & Analysis: Deliver regular sales performance reports, track KPIs, and assess progress against targets. Analyze results and adjust strategies to meet objectives.
• Lead Generation: Conduct research to identify new business opportunities through social media, trade shows, and market analysis. Follow up on lost and denied leads to uncover potential business.
• Rate negotiation and contract renewal: Support the team in renegotiating annual rate agreements to align with the hotel’s financial goals and KPIs.
• Commercial Reviews & Strategy: Assist in the creation of consolidated board sales packs and commercial reviews for senior leadership. Help shape sales strategies and business development.
• Client Hospitality & Engagement: Lead client hospitality initiatives, manage performance trackers, and ensure effective use of sales tools.
• Representation & Brand Building: Represent the hotel at trade shows and industry events to build the Kimpton Clocktower brand and generate business opportunities.
• Collaboration: Work closely with the Director of Sales and wider commercial team to convert opportunities and maximise total revenue.
• Flexibility: The role offers flexible working patterns, with occasional evening or weekend activity linked to client engagement and events, fam trips, or trade shows.

Qualifications

To succeed as our Sales Manager, you will need:

• A track record of sales achievements with at least 2 years’ experience in the service and hospitality industry.
• Strong strategic planning skills and the ability to implement plans.
• Knowledge of market segments such as corporate and conference.
• Flexibility, minimal supervision, and high standards with attention to detail.
• Microsoft package skills; Delphi knowledge is desirable.
• Relevant functional experience and collaboration with other hotel departments.

Additional Information

At Kimpton, our shared mission is to make lives better through heartfelt human connections. Our colleagues are empowered to create personal experiences for guests.

To apply, you must meet the legal requirements to work in the UK.

We are an equal opportunity employer and value diversity in our workforce.

Don’t quite meet every single requirement, but still believe you'd be a great fit? Apply today to join us as a Sales Manager.