Sales Host

Everlast Gyms+; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier fitness organization in Manchester is seeking enthusiastic individuals for a membership-focused role. Success will depend on delivering exceptional experiences to members and prospects while driving sales and retention. Key responsibilities include conducting tours, building relationships, and meeting sales targets. Applicants should be outgoing, driven, and passionate about fitness. Availability on weekends and holidays is essential, and opportunities for learning and development are offered.

Qualifications

• Must be outgoing and confident with a positive mindset.
• Competent with all administrative duties.
• Driven with a keen desire to learn and develop.
• Willing to participate in learning opportunities.
• Passionate about fitness and sales.

Responsibilities

• Deliver exceptional experiences to members and prospects.
• Proactively drive membership sales and renewals.
• Support member retention by building strong relationships.
• Conduct tailored tours of the Gym to prospective members.
• Achieve individual and club KPIs consistently.

Skills

Outgoing and confident

Sales and customer service

Driven and ambitious

Flexible

Target focused

Job description

Main Duties and Responsibilities

• Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilized as a sales and retention opportunity.
• Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
• Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
• Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
• Conduct tailored tours of the Gym linked to the individual’s specific goals and upselling based on matching their needs to our facilities and services offered.
• Consistently achieve and exceed individual and club KPIs
• Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
• Learn, utilise and master our membership software and other systems (training provided).
• Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
• Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
• Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
• Knowledgeable about the products and services on offer.
• Handle member queries and complaints professionally escalating to a manager where required.

Qualifications

Need to be :

• Outgoing and confident, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Curious and eager to participate in learning and development opportunities, to progress both skills and career.
• Willing and able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, sales and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members. Availability at weekends and bank holidays is vital.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

Want to see more of the great things our brand does? Please visit our LinkedIn page.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To make the most of it you need to live and breathe our principles :

• Think without limits – Think fast, think fearlessly and take the team with you.
• Own it and back yourself – Own the basics, own your role and own the results.
• Be relevant – Relevant to our people, our partners and the planet.