Sales Executive

Sales - Urban Playground Holdings; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Nottingham seeks a Sales Executive to drive group bookings and venue hires. The role involves managing customer enquiries, ensuring positive client relationships, and overseeing the booking process. The ideal candidate will have sales experience, excellent communication skills, and proficiency in CRM systems. This position offers a bonus of up to £7,000 plus uncapped commission, contributing to an engaging and dynamic work environment.

Qualifications

• Experience in a sales position, with inbound and outbound focus.
• Deep understanding of sales practices.
• Ability to upsell.
• Excellent attention to detail.
• Confident communication with excellent verbal and written English.

Responsibilities

• Drive group bookings and venue hires for Urban Playground.
• Respond to inbound and outbound sales enquiries.
• Manage the full booking process effectively.
• Arrange sales tours for prospective clients.
• Follow up for feedback to ensure positive visitor experiences.

Skills

Experience in a sales position

Understanding of sales practices

Experience using a sales CRM system

Ability to upsell

Confident communication skills

Strong customer service skills

Good knowledge of Microsoft Word and Excel

Job description

Job Title: Sales Executive

Department: Sales and Customer Service

Location: Urban Playground Head Office, Nottingham

Role Description

As part of the sales department, you will be driving group bookings and venue hires for all Urban Playground sites.

Bonus up to £7,000 + uncapped commission on top.

Essential Duties and Responsibilities

• Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
• Ensure that all sales enquiries are promptly responded to and followed up.
• Proactively driving sales via outgoing sales enquiries via phone and email.
• Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.
• Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid.
• Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams.
• Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly.
• Suggest new ideas to develop our packages, seasonal offers, or new target customers.
• Work with the marketing team to capitalise on promotional efforts.
• Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised.
• Following up with the booking organisers to gather feedback and ensure their visit was positive.
• Chase unanswered enquiries, upselling and making new offers to entice bookings.

Other Duties and Responsibilities

• Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
• Ensure all training is completed in a timely manner.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Experience in a sales position, with inbound and outbound focus.
• Deep understanding of sales practices.
• Experience using a sales CRM system.
• Ability to upsell.
• Confident communication and strong customer service skills.
• Good knowledge of Microsoft packages, including Word and Excel.

Personal

• Positive, ‘Can do’ attitude, picking up any responsibilities to help the wider team
• Good organisational skills and time management.
• Ability to work independently.
• Excellent attention to detail.
• Ability to think on your feet and adapt.
• Proactively making suggestions for improving the way we work.
• Confident communication with excellent verbal and written English.