Sales & Customer Relations Coordinator

Bishop Nick Ltd; Braintree; On-site; GBP 27,000 - 30,000; Full time

Job summary

A family-run brewery in Braintree is seeking a Sales & Customer Relations Coordinator to enhance customer relationships and sales support. This full-time role involves engaging with trade customers, managing orders, and maintaining office organization. Ideal candidates should possess sales experience, excellent communication skills, and strong Microsoft Office proficiency. The position offers a salary between £27,000 and £30,000, with attractive benefits including annual leave and company discounts.

Benefits

28 days annual leave including Bank Holidays

Generous discount on beer

Company pension contribution

Branded t-shirt and fleece

Free parking on site

Qualifications

• Experience in sales, account management or customer order processing.
• Excellent Microsoft Office skills (Word, Excel, Outlook).
• Reliability and flexibility to be part of a small team.

Responsibilities

• Regularly contact trade customers to take orders and maintain relationships.
• Maintain and update the brewery management system.
• Assist with online order fulfillment and general office administration.

Skills

Sales experience

Customer relationship management

Microsoft Office skills

Organizational skills

Telephone etiquette

Job description

Sales & Customer Relations Coordinator

Salary:£27 – 30k (Dependent on experience)

Hours:Full-Time 8.30 – 16.30 (5 days a week) / Permanent / Start ASAP

The Role

Bishop Nick is an award‑winning, independent, family‑run brewery with deep roots in great beer. As we continue to grow, we’re looking for an experienced, confident and personable sales‑focused individual to join our office team.

This role sits at the heart of our operations, keeping regular contact with pubs and bottle stockists – checking in regularly and taking/processing orders and working closely with our field‑based sales representative to ensure customers are well looked after and that everything flows seamlessly from brew schedule to delivery.

You’ll be the driving force behind growing our customer base, strengthening trade relationships and representing Bishop Nick with warmth, confidence and authenticity.

Alongside this, you’ll help keep the office organised, systems up to date and support the wider team with admin, online sales and the on‑site brewery shop.

What You’ll Be Doing

Customer Relationships & Sales Support

• Regularly contact trade customers (pubs, clubs & bottle stockists) to take orders, promote our brands and maintain relationships
• Handle incoming trade and retail orders and enquiries by phone and email
• Work closely with the production team to ensure smooth fulfilment
• This is a relationship‑led, consultative role — not hard selling

Brew Tracking & Administration

• Maintain and update the brewery management system (training provided)
• Update brew schedules, product listings and stock levels
• Process orders, print dispatch paperwork and assist with delivery planning
• Keep customer and contact databases up to date

Office Management

• General office administration and filing
• Answer and field incoming calls
• Order stationery and office supplies
• Keep the office organised and running efficiently
• Assist with online order fulfilment and courier bookings

Hospitality & Visitor Experience

• Support the brewery shop when required — taking payments, recording sales and keeping displays tidy
• Assist with our annual Father’s Day event (Revelry Day)
• Help co‑ordinate occasional Brew Day Experiences and brewery tours

About You

You’ll fit right in if you:

• Enjoy speaking to customers and building rapport
• Have a friendly telephone manner and a good sense of humour
• Have experience in sales, account management or customer order processing
• Are highly organised, efficient and calm under pressure
• Have excellent Microsoft Office skills (Word, Excel, Outlook)
• Pick up new systems easily (training provided)
• Are reliable, flexible and happy to muck in as part of a small team

Nice to have:

• Interest in the Real Ale / brewing industry
• Experience with basic financial data entry (QuickBooks or similar)

Benefits and allowances

28 days annual leave including Bank Holidays / Generous discount on beer / Company pension contribution / Branded t‑shirt and fleece / Free parking on site

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