Sales Coordinator, Distributors

Cerebras; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A creative pop culture company in London is seeking a Sales Coordinator to handle customer queries and support the sales team. Candidates should have excellent communication skills and a passion for customer experience. The role includes managing product information and ensuring high customer service standards. A competitive compensation package, including benefits, is offered.

Benefits

Competitive compensation package

Full benefits

401(K) plan with matching contributions

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to work with confidential information discreetly.
• Proactive attitude and ability to prioritize tasks.

Responsibilities

• Handle customer queries in partnership with the sales team.
• Provide product setup information for customers.
• Manage product images and catalogs.
• Ensure a high level of customer service.

Skills

Excellent written and verbal communication skills

Passionate about the customer experience

Working knowledge of Microsoft Office 365

Excellent organisational skills

Attention to detail

Relationship building

Job description

Description

LOCATION: London, Hammersmith

WORKING PATTERN: Mon - Fri (37.5 hours), Eligible for virtual working / flexible working

REPORTS TO: Business Development Manager, Distributors

Role Purpose

The Sales Coordinator, Distributors handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.

What You’ll Do:

• In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
• Product image management: ensuring key customers are receiving images promptly and correctly.
• Catalogue management.
• Supplying test certificates as available / required.
• Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
• Participation in product / brand knowledge training to learn about new and existing product lines.
• Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
• Assisting with enquiries regarding client products and timelines.
• Attending account sales meetings both internally / externally and conference calls where applicable.

What You’ll Bring:

• Excellent written and verbal communication skills.
• Passionate about the customer experience.
• Working knowledge of Microsoft Office 365 packages.
• Excellent organisational skills and ability to prioritize.
• Demonstrates a ‘team player’ ethic.
• Fantastic attention to detail.
• Ability to work with confidential information and remain discreet at all times.
• Good relationship builder with internal and external stakeholders.
• Driven, pro-active and works at pace.

Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.

The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Code:

WHAT FUNKO OFFERS

Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!

Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.