Sales Coordinator

Insight Select; Milverton; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Customer Service Executive in Milverton. This permanent role involves processing customer orders, handling queries, and ensuring excellent service delivery. Candidates should have prior customer service experience and strong IT skills, particularly in Microsoft 365. Full training will be provided to help you grow within the company. A fantastic benefits package is also included, making it a great opportunity for motivated individuals.

Benefits

Full training and career development

Fantastic benefits package

Monday - Friday working hours

Qualifications

• Experience in customer service roles is essential.
• Proficient in Microsoft Excel, Word, and Outlook.
• Candidates need to be honest, reliable, and professional.

Responsibilities

• Process customer orders via email, phone, or website.
• Manage orders through to invoice and dispatch.
• Address customer queries and delivery issues.
• Support account managers with administrative tasks.

Skills

Customer service experience

Confident IT skills, especially Microsoft 365

Team player

Education

Minimum Grade 4 GCSE in Maths and English

Job description

Customer Service Executive

£20,000 - £24,000 | Taunton, Somerset | Permanent

This role sits at the heart of their sales and customer service function, ensuring smooth operations and excellent service delivery. Full training is provided, making it an ideal next step for someone with strong administrative or customer service experience who is looking to grow within a purpose‑led environment.

Key Responsibilities

• Receive and process customer orders via email, phone, EDI, or website
• Check order details, send acknowledgements, and manage orders through to invoice and dispatch
• Handle order queries, delivery issues, and stock requests
• Support account managers with follow‑ups and administrative tasks
• Liaise with production, planning, and despatch teams to ensure customer needs are met
• Maintain accurate records
• Run order reports and support general sales administration

Essential Skillset

• Previous customer service experience
• Confident IT skills, especially Microsoft 365 (Excel, Word, Outlook)
• Minimum Grade 4 GCSE (or equivalent) in Maths and English
• Honest, reliable, and professional
• Strong team player with a collaborative mindset

Package

• Full training and ongoing career development
• Up to £24,000
• Monday - Friday, 9am - 5pm
• Permanent
• Fantastic benefits package