Sales Consultant

Swarovski Crystal Business; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury jewelry brand in Ashford is seeking a Sales Consultant to provide exceptional customer service and create memorable experiences. This role requires a strong sense of fashion, motivation, and experience in retail. Candidates should be dedicated, customer-oriented, and eager to grow their careers. As part of a global brand, the position offers a competitive salary and generous employee benefits including discounts and bonuses.

Benefits

Competitive salary

Monthly bonus scheme

Generous staff discount

Enhanced holiday entitlement

Employee Assistance Programme

Qualifications

• An excellent sense of fashion and real passion for our brand and products.
• Experience/interest in luxury fashion and lifestyle brands.
• Highly motivated with a focus on customer satisfaction.

Responsibilities

• Guide customers through their shopping journey with Swarovski.
• Create emotional connections with customers.
• Provide styling tips based on customer needs.
• Showcase and present Swarovski products.

Skills

Customer orientation

Fashion sense

Motivation

Retail experience

Job description

At Swarovski, where innovation meets inspiration, our Sales Consultants are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience. We are searching for a curious and charismatic Sales Consultant to help us place crystal into the hearts and hands of our customers, to join a team with passion and enthusiasm, and make the dreams of our customers come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewellery. Be part of a truly iconic global brand, learn and grow with us. A world of wonder awaits you.

Responsibilities

• Accompany our customers during their mesmerising Swarovski journey through our world of wonder.
• Create an emotional connection with our customers and provide a spellbinding experience.
• Anticipate our customers’ needs and share inspiring styling tips.
• Showcase and present our legendary products.

Qualifications

• An excellent sense of fashion and a real passion for our brand and our products.
• Experience/keen interest in luxury fashion, cosmetics and lifestyle brands.
• Highly motivated and with a strong focus on customer orientation.
• Dedication and target‑driven attitude.
• Willingness to develop your career and grow with us.
• Previous retail experience.

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski‑Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self‑expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact. Swarovski is an equal‑opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected and heard. A place where anyone/everyone belongs. All aspects of employment, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate based on race, colour, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.

Benefits

• Competitive salary
• Monthly bonus scheme
• Industry‑leading, generous staff discount starting on your first day
• Enhanced holiday entitlement of 6.6 weeks, pro‑rata for part‑time employees
• Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts

Masters of Light Since 1895