Sales & Billing Support

DHL; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics company is seeking a Sales & Billing Support specialist in Staines. The role focuses on ensuring accurate billing and invoicing, supporting internal stakeholders and customers. Ideal candidates will have 2+ years of relevant experience or a degree, strong Excel skills, and the ability to multitask in a fast-paced environment. Attractive benefits include a competitive salary, holiday entitlement, and professional development opportunities.

Benefits

Competitive salary

Generous holiday entitlement

Pension scheme with life assurance

Employee assistance programme

Voluntary benefits package

Training and Development opportunities

Qualifications

• Minimum of 2 years relevant experience or a degree.
• Experience in a billing-related role is preferred.
• Logistics background is beneficial but not essential.

Responsibilities

• Ensure invoices are accurate and validate incoming invoices.
• Set up new customer accounts.
• Handle billing queries for customers and internal stakeholders.
• Create and maintain customer proposal documents and contracts.
• Collaborate with Credit Control for invoice payments.

Skills

Attention to detail

Numerical skills

Excel proficiency

Ability to multitask

Strong analytical skills

Education

Degree or 2 years relevant experience

Tools

Microsoft Office

Job description

Sales & Billing Support – Staines

Role Overview

Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role. This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing. Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well. This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers. Please note this role falls under the Commercial & Implementation department and is not a Finance role.

Key Responsibilities:

• Check invoices raised or received for accuracy. This includes validating incoming invoices against actuals.
• Set up new customer accounts.
• Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.
• Ensure customer rates are kept up to date, allowing for accurate billing.
• Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.
• Create and maintain ratecards and volume information for customers.
• Create customer proposal documents and Contracts using information provided by various sources (i.e. Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.
• Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.
• Issue monthly credit notes as requested by CBS UK Claims Team.
• Maintain customer database/mailing lists.
• Work closely with Credit Control to ensure payment of invoices.
• Gain a thorough understanding of all the various products and services available to CBS customers.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti‑corruption

Skills and Experience:

• A degree or a minimum of 2 years relevant experience.
• 1 to 2 years of experience in a billing related role, or at least 3 years in an administrative position.
• Logistics background would be preferred, but not essential.
• Comprehensive Microsoft Office knowledge is essential, especially Excel.
• Proficient in analysing and summarising large volumes of data in Excel
• Excellent level of numeracy.
• Structured in approach with high attention to detail.
• Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.
• Confident to work within a fast‑paced environment.
• Trustworthy and discreet in handling sensitive information.
• Flexibility to handle changing priorities / daily tasks and workloads.

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Training and Development opportunities with a strong focus on internal promotion

HOURS:

Monday-Friday 9:00am – 5:30pm (will require occasional work outside these times and BH working for month end)

REPORTS TO:

Commercial & Implementation Manager

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.

DHL

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e‑commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.