Sales Associate - Harrods (12 month FTC)

Richemont; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A luxury retail company in London is seeking an ambassador to deliver exceptional client experiences in their boutique. The role includes developing client relationships, achieving sales targets, and supporting operations. Ideal candidates should have a successful background in luxury retail, excellent customer service skills, and fluency in English. Join us for a unique journey in the world of luxury.

Qualifications

• Proven track record of successful achievement in luxury retail.
• Strong communicator with good interpersonal skills.
• Result-oriented with an entrepreneurial mindset.

Responsibilities

• Deliver a unique client experience before, during, and after each sale.
• Develop and maintain client relationships.
• Support daily boutique operations and tasks.

Skills

Sales achievement

Client relationship development

Excellent customer service

Fluent English

Job description

HOW WILL YOU MAKE AN IMPACT?

In this role, you will be an ambassador of the Maison, responsible for delivering a unique client experience before, during, and after each sale. You will proactively develop your client portfolio while also contributing to the daily operations of the boutique.

WHAT WILL BE YOUR MISSION?

Sales Achievements

• Ensures a unique and exceptional client experience.
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Execute targeted CRM actions.
• Engage in client events and acts as an Ambassador of the Maison.

Boutique Operations

• Respects all brand and boutique policies and procedures.
• Support with stock inventories.
• Support with set up and breakdowns at opening and closing of the boutique.
• Adhere with Visual Merchandising guidelines.
• Assists with special projects when requested.
• Undertake administrative tasks and stock room related tasks when it’s required

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A proven track record of successful achievement within a luxury retail environment
• A sale orientated and target driven background
• Excellent customer service credentials
• A strong communicator with empathy and good interpersonal competences
• Result and action oriented with strong entrepreneurial mind-set
• Fluent in English (additional languages are beneficial)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager