Sales Assistant | MAX&Co. London

Max Mara Fashion Group; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury fashion retailer in London is seeking passionate and results-driven Sales Assistants for their new store on Regent Street. The role involves delivering exceptional customer service, maintaining store presentation, and building strong client relationships. Ideal candidates will have a minimum of 3 years in retail, preferably within luxury fashion, and a passion for fashion sales. This full-time role offers an opportunity to contribute to the brand's reputation for excellence.

Qualifications

• Speak fluent English; knowledge of additional languages is a plus.
• Have at least 3 years of retail experience; experience in luxury fashion is preferred.
• Be passionate about fashion sales and delivering outstanding customer service.
• Maintain high standards in presentation and behaviour aligned with brand image.
• Be goal-oriented and proactive.

Responsibilities

• Welcome and assist clients in line with brand values and standards.
• Support personal and store goals working collaboratively with the team.
• Develop and maintain strong client relationships.
• Ensure the store is impeccably presented at all times.
• Handle customer queries and resolve complaints professionally.

Skills

Sales Experience

Customer Service

Time Management

Computer Literacy

Microsoft Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Powerpoint

Job description

For the upcoming opening of our new MAX&Co. Store in Regent Street we are looking for passionate and results-driven Sales Assistants to join our team.

You will play a key role in conveying the brand's identity and excellence in service while contributing to store performance and delivering an exceptional customer experience.

Main Responsibilities

• Welcome and assist clients in line with Max Maras brand values service standards and selling ceremony.
• Actively support the achievement of personal and store goals working collaboratively with the team.
• Develop and maintain strong client relationships through dedicated clientele activities.
• Ensure the store is impeccably presented at all times with merchandise properly displayed and organized.
• Stay up to date with product knowledge brand heritage and fashion trends.
• Handle customer queries and resolve complaints with professionalism and empathy.
• Act as an ambassador of Max Maras customer‑centric approach.

Qualifications

• Speak fluent English; knowledge of additional languages is a plus.
• Have at least 13 years of retail experience; experience in the luxury or premium fashion sector is preferred.
• Be passionate about fashion sales and delivering outstanding customer service.
• Be goal‑oriented, proactive and committed to continuous improvement.
• Maintain high standards in presentation and behaviour aligned with the brand image.

ABOUT MAX MARA FASHION GROUP

Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter.

The first Italian clothing company founded in 1951 with the aim of offering haute de gamme women's clothing produced according to industrial processes of excellence.

Passion, commitment and tradition have created a unique fashion style.

We are committed to equality of opportunity for all employees.

We accept and value the differences between people without any bias including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin and political beliefs.

Remote Work: No

Employment Type: Full-time

Key Skills

Sales Experience, Time Management, Data Entry, Customer Service, Microsoft Outlook, Microsoft Word, Computer Literacy, Microsoft Powerpoint, Furniture Sales, Microsoft Excel, Administrative Experience, Sales Support

Experience: years

Vacancy: 1