Sales Assistant

British Heart Foundation; Kendal; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking a part-time Sales Assistant in Long Eaton. You will engage with customers, provide outstanding service, and help manage donations. This role requires flexibility for weekends and bank holidays, and the ability to work in a fast-paced environment. Candidates must be 18+, have a passion for customer service, and may lead volunteers. The position comes with generous benefits including 38 days of annual leave and a 25% staff discount.

Benefits

38 days annual leave

Enhanced family policies

Wagestream - early access to wages

25% staff discount

Health cash plan

Access to 24/7 Virtual GP

Pension contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Must be 18+ years to apply.
• Passion for customer service is essential.
• Comfortable working in a team and guiding volunteers.

Responsibilities

• Provide exceptional customer service.
• Merchandise donated stock effectively.
• Act as a Keyholder in manager's absence.

Skills

Customer service

Team collaboration

Attention to detail

Ability to work under pressure

Comfortable with technology

Job description

Overview

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Join us as a Sales Assistant in Long Eaton. This is a part time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You'll join the team on a 3-month fixed term contract.

Responsibilities

• As a Sales Assistant you'll be at the very heart of our retail operation. This is not just standing behind the till or filling shelves; we're looking for someone who will deliver a first class customer service experience.
• Engage with customers, providing exceptional service and promoting our charity's mission.
• Organise and merchandise donated stock creatively to maximise sales potential.
• Collaborate with our E-Commerce team to maximise online sales.
• As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience.
• Be aware this role can be physically demanding and will involve moving a high volume of donation bags.

Requirements

• You'll need to be 18+ years old to apply for this role.
• Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• Comfortable working in a team and guiding volunteers on the shop floor; able to work well under pressure and on your own initiative in a dynamic environment.
• Attention to detail; positive, creative, confident, customer-service focused and passionate about sustainability.
• Comfortable with technology: able to use a Till, PC, smartphone and email with ease.
• DBS check: Consent to a basic criminal records check as part of safeguarding.

About BHF

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research and is committed to reducing cardiovascular disease mortality. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we help prevent around 70,000 tonnes of unwanted items going to landfill each year.

We have a strong culture of internal progression and actively support career development. Our generous staff benefits include:

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days per year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Note: DBS check and safeguarding-related requirements are part of the recruitment process as applicable. Inclusivity matters: We're committed to fairness and consistency and use anonymous CV software during the application process. Act Swiftly: Early applications are encouraged; we may close the advert early. Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria. If you need adjustments to the recruitment process, contact a member of the Recruitment team.