Sales and Service Advisor

Arnold Clark Group; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading British automotive services company is looking for an experienced Insurance Sales Advisor to join their team in Glasgow. This full-time role involves guiding customers through insurance product purchases, providing excellent customer service, and achieving sales targets. The position offers a hybrid working model post-training and includes benefits such as healthcare, holiday allowance, and professional development opportunities. If you have over two years of relevant experience, apply now for a rewarding career path.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• More than two years’ experience in a similar insurance role.
• Ability to work to defined targets.
• Strong customer service skills.

Responsibilities

• Guide customers through the purchasing process of insurance products.
• Handle inbound and outbound calls.
• Assist customers with policy changes and renewals.
• Input data using various systems.
• Ensure quality assurance measures are met.
• Liaison with insurance partners.

Skills

Attention to detail

Clear telephone manner

Communication and influencing skills

Multi-tasking

Teamwork

Job description

We’re looking an experienced Insurance Sales Advisor to work at our Arnold Clark Insurance Services in Kilbirnie Street, Glasgow.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday - Friday 9am - 5pm.

Hybrid working is available within this role, once fully trained.

About the role

Arnold Clark Insurance Sales Advisors guide our customers through the process of purchasing products, servicing and renewing them each year. Delivering fantastic customer service and going the extra mile is a huge part of this role – as is being able to confidently sell our products over the phone.

This role would ideally suit someone with more than two years’ experience in a similar insurance role, who enjoys working to defined targets and exceeding customer’s expectations.

Day‑to‑day duties

• Taking inbound and outbound calls
• Making the most of sales opportunities within the insurance industry
• Helping our customers with any changes they make to their policies and renewing them when they become due
• Data input using a variety of systems
• Making sure that all aspects of quality assurance are reached, as these will be measured against KPIs
• Liaising with our insurance partners to make sure we agree the best possible products and value for our customers

Essential skills

• A high level of accuracy and attention to detail
• A professional and clear telephone manner
• Brilliant communication and influencing skillsA ability to multi-task and prioritise your workload
• A ability to work well within a team

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.