Sales And Customer Success Enablement Manager

SF Recruitment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a seasoned Enablement Consultant to support a consultancy in driving go-to-market strategies for WhatsApp for Business. The ideal candidate will have direct experience in the Meta Business Messaging partner ecosystem and the ability to create high-impact enablement content. This role offers a day rate of £400, with remote work and regular international travel. Apply if you possess a strong understanding of WhatsApp products, excellent storytelling, and facilitation skills.

Qualifications

• Direct experience working with a Meta Business Messaging partner or client.
• Proven track record in building sales enablement tools.
• Fluency in WhatsApp for Business products.

Responsibilities

• Run structured discovery sessions with various stakeholders.
• Create and maintain enablement assets like playbooks and guides.
• Describe onboarding flows and rollout strategies.
• Plan and deliver enablement sessions for customer success teams.

Skills

Experience with WhatsApp for Business

Strong facilitation skills

Storytelling abilities

Copywriting skills

Customer journey mapping

Job description

SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes.

We're hiring a seasoned Enablement Consultant to support our client, in driving go-to-market, sales, and customer success for WhatsApp for Business. You'll bring deep experience from Meta's Business Messaging partner ecosystem and a proven command of WhatsApp for Business-how to position it, define high-impact use cases, govern templates and policy, design onboarding and rollout strategies, and enable sales and partner teams to win.

This is a content-led, field-informed role. You'll translate real seller and customer needs into clear, practical enablement assets and training that accelerate adoption and deliver measurable business outcomes.

Day rate : £400 per day

Working pattern : full time remote with regular international travel to deliver events. The successful candidate can be based anywhere in the UK

Responsibilities will include :

• Run structured discovery with partner managers, sales, customer success, and solution engineers; distil insights into enablement content.
• Create and maintain sales and customer success enablement assets : e.g. playbooks, best practice guides, pitch decks, templates, checklists, ROI narratives and case studies.
• Describe onboarding flows and rollout plans (e.g. WABA setup / embedded signup, template governance, opt-in, escalation paths).
• Describe conversation-based pricing and implications for go-to-market strategies.
• Incorporate and demonstrate newer feature capabilities such as WhatsApp Flows and Payments in use case designs.
• Plan and deliver enablement sessions for sellers, partners and customer success teams.
• Understand client KPIs and measurement strategies for WhatsApp for Business success.

The experience you must bring

• Direct experience at a Meta Business Messaging partner (BSP or Tech Provider / CPaaS, messaging platform or Service Partner / solution integrators, consultancies, agencies) working on WhatsApp for Business (e.g., Twilio, MessageBird / Bird, Infobip, Sinch, 360dialog, Gupshup, Wati, Route Mobile / Kaleyra, Vonage, Take Blip, Zenvia, Respond.io, Rasayel, Gallabox, Dentsu, Interakt, Charles, Zendesk, Accenture) or as a Meta Business Messaging client (Mid market or enterprise companies) while directly responsible for WhatsApp for Business strategies.
• Track record building enablement for sales and / or partners : e.g., toolkits, trainings, playbooks and rollout guides that got used and moved the numbers.
• Fluency in WhatsApp for Business products, ecosystem and strategies
• Comfortable mapping, designing and articulating customer journeys.
• Strong facilitation, storytelling and copywriting skills; confident with executives and practitioners