Sales Advisor 20h

H&M; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fashion retailer in Glasgow is seeking a Sales Advisor to provide exceptional customer service and enhance the shopping experience. You will greet customers, assist throughout the store, and manage stock processes. Ideal candidates are adaptable, customer-focused, and have a passion for the brand. This part-time position consists of 20 hours a week and offers benefits like a 25% staff discount and opportunities for growth within the company.

Benefits

25% staff discount across all brands

H&M Incentive Program for employee contributions

Qualifications

• Enjoy engaging with people and committed to delivering excellent service.
• Proactive and driven to take initiative and get things done with quality.
• Open to feedback and always looking for opportunities to grow and develop.

Responsibilities

• Greet customers and provide high-level service.
• Assist at the cash desk and fitting rooms.
• Process deliveries and replenish stock.
• Create welcoming experiences that showcase the brand.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences that showcase the best ofour brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity withfabricsare nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understandingof store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

This is apart time position with a contract of 20 hours a week. Please apply by sending in yourCV in English as soon as possible!

Benefits

We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.