Sales Advisor

VALUE RETAIL PLC; Bicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury fashion retailer in the United Kingdom is looking for a Sales Associate to provide exceptional customer service and drive sales. The ideal candidate will have at least 2 years of retail experience, preferably in luxury environments, and possess strong communication skills. You'll partner with the management team to exceed sales targets and create positive customer experiences, all while embodying the spirit of the brand.

Qualifications

• 2+ years' experience in retail, luxury experience preferred.
• Well connected with strong engagement ability.
• Exceptional verbal and written communication skills.

Responsibilities

• Partner with management to achieve sales targets.
• Ensure superlative customer service standards.
• Act as brand ambassador to build customer relationships.

Skills

Business Development

Client Management

Customer Service

Communication Skills

Tools

Retail Sales System

Word

Excel

Job description

Overview

Sales Associate (Fixed term)

WHY WORK FOR VERSACE Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees. Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.

Responsibilities

• Business Development & Client Management: Partner with management team to strategically achieve sales targets
• Business Development & Client Management: Strive to always increase brand and product knowledge
• Business Development & Client Management: Master selling skills to satisfy customer needs
• Business Development & Client Management: Take action to maximize the sales opportunity on all categories
• Business Development & Client Management: Embrace and promote our Retail Excellence Program with both clients and staff
• Business Development & Client Management: Build strong partnerships with clients, peers, and management through effective communication
• Business Development & Client Management: Ensure superlative customer service standards, to meet customer expectations
• Business Development & Client Management: Act as brand ambassador to build relationships with new customers and VIP clientele
• Business Development & Client Management: Deliver the ultimate Versace experience to increase customer loyalty
• Business Development & Client Management: Drive results through delivering an elevated customer experience both during and after sale service
• CRM: Capture customer data all the time
• CRM: Proactively take possible actions to maintain a long-term relationship with customers
• CRM: Participate in the organization of in-store & promotional events
• CRM: Implement and manage the boutique's community outreach program to maintain active social relationships with clients
• Operations: Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Operations: Remain in compliance with operational and company policies and procedures
• Operations: Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Operations: 2 + years' experience in retail - luxury experience preferred
• Operations: Computer skills to include operation of retail sales system, Word, Excel and email

We’d love to see

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment