Sales Adviser

Schuh; Blaby; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail footwear company in Blaby is seeking a Customer Service Practitioner to provide exceptional customer service and assist in stock management. Ideal candidates should possess Level 2 Customer Service qualifications, excellent communication skills, and a commitment to teamwork. This position offers up to 40% product discount and a range of other benefits including flexible working hours and up to 29 days holiday, increasing with service.

Benefits

Up to 40% product discount

Annual shoe discount

Up to 29 days holiday

Flexible working hours

Employee assistance programme

Pension scheme

Qualifications

• Functional Skills in English and maths if required.
• Experience in retail is a plus.
• Strong interpersonal skills.

Responsibilities

• Deliver the highest level of customer service possible.
• Manage stock and maintain high presentation standards.
• Process payments and customer orders.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Team working

Education

Level 2 Customer Service Practitioner

Job description

We love people who strive to be the best they can be and who take pride in what they do. Whether it's making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We've got a thing for a bit of ambition and hunger for hard workers. Your role will be based within a busy Schuh store. You will be providing excellent service by delivering the Schuh customer service values, and be part of a team that maintain high standards of presentation & display; and efficiently handle stock, cash and administration. Developing people is what we're all about. Our fab apprentice programme gives you the opportunity to earn while you learn. You'll combine valuable hands‑on work experience with off‑the‑job training and independent study to gain an industry recognised qualification.

Responsibilities

• Delivering the highest level of customer service possible, greeting and approaching customers and providing in depth product knowledge
• Striving to meet KPIs and personal targets
• Processing payments, customer orders and reservations
• Stock management and shop floor merchandising
• Maintaining high standards both on shop floor and in back areas
• Assisting with opening/shutdown procedures
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
• Use appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non‑facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
• Demonstrate patience and calmness
• Show you understand the customer’s point of view
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations
• Maintain informative communication during service recovery

Qualifications

• Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required
• Share if you have other relevant qualifications and industry experience
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Benefits

• Up to 40% product discount for you and your loved ones as well as an annual 100% discount up to the value of £75 / €85 for shoes to wear to work
• Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service
• Your birthday off to celebrate you
• Flexible working hours/contracts to work when suits you
• Perk platform for hundreds of discounts
• Manage, save and access your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services
• A pension scheme to help you save for the future