Sales Administrator

SF Recruitment; West Midlands; On-site; GBP 29,000; Full time

Job summary

A recruitment agency is seeking a Sales Administrator for a permanent role in Hockley, UK. This position involves managing customer orders, supporting sales teams, and ensuring effective communication with clients. Responsibilities include liaising with sales representatives, producing stock plans, and maintaining customer service standards. Candidates should have strong organizational skills and experience in sales administration. A full-time, site-based position offering a salary of £29,000 is available.

Qualifications

• Experience in sales administration or a related field.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and internal teams.

Responsibilities

• Liaise with Sales representatives for work requests.
• Produce customer stock plans efficiently.
• Advise customers on delivery issues and stock availability.
• Organize transportation of new orders and returns.
• Process sales orders and ensure accurate pricing.

Skills

Customer service

Communication

Order processing

Problem-solving

Job description

SF Recruitment have partnered with an organisation in Hockley, who are looking to recruit a Sales Administrator on a permanent basis.

Salary: £29,000. Working pattern: full time site based.

Reporting to the Sales Support Team Manager but acting as the first point of contact for the offsite sales representatives, the Sales Senior Administrator role will be expected to maintain and manage the process of customer order processing and support for the sales teams UK customers, ensuring all sales administration tasks are understood from the sales representatives allowing for them to then continue growing the business from a revenue perspective.

Working with our warehouse operations, you will be responsible for ensuring all returns are correctly booked in, paperwork cleared, and credits raised in a timely manner for customers. This role is expected to deliver optimum customer service to all customers.

Responsibilities

• Liaising with Sales representatives to complete any work requested.
• Producing customer stock plans.
• Maintaining and updating customer's consignment stock.
• Advise customers of any issues regarding deliveries and stock availability.
• Ensuring efficient onboard of new customer
• Organise transportation of new orders/returns.
• Ensuring credit notes for returned stock and surcharges are raised in a timely manner.
• Liaising with the Booking In Team to ensure the timely processing of returned items and surcharge rejections
• Develop and maintain good and effective working relationships between customers, suppliers, and our internal team.
• Processing of sales orders, sales invoices, back orders, and special orders, ensuring that all product references and prices are correctly entered.
• Maintaining confidentiality on all aspects of company policy and operations when dealing with and speaking to third-party customers and suppliers.