Sales Administrator

OSI Systems; Redhill; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Redhill is looking for a Sales Administrator to support the Sales Team in processing orders and delivering customer service. The role involves working closely with Export Sales Managers and providing administrative assistance with queries and order management. Ideal candidates will have experience in a sales environment and will be task-oriented, with potential for career progression into full sales roles.

Qualifications

• Experience in a sales office environment preferred.
• Export Sales experience preferred.
• Confident in liaising with sales teams and customers.

Responsibilities

• Provide support to Export Sales Managers and Directors.
• Liaise with various departments for order processing.
• Manage opportunity system records using CRM.

Skills

Experience of working with computerised systems

Ability to work on own initiative

Confidence using systems for quotations

Tools

Microsoft Dynamics CRM

Job description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X‑ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best‑in‑class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

As we continue to expand and grow, we are looking for a self‑motivated and professional Sales Administrator to join our team. This is a key role as their support to the Sales Team will help achieving targets and deadlines. They will be responsible for ensuring that all orders are processed accurately and in a timely manner whilst delivering an exceptional standard of customer service. This is a busy and fast paced role which would suit someone who has previous sales administration experience. You will be liaising with Sales Managers and Directors but also with various Departments and teams within our worldwide Group. You will make direct contact with customers to answer enquiries and/or resolve order queries so you will need a polite, professional and confident manner.

There is the potential for the right candidate to progress their career into a full sales role by utilising the skills learned in this role.

Responsibilities

• Working closely with Export Sales Managers/Directors in all aspects of customer and distributor contact providing administrative support from initial enquiries through quotation, order processing and some after sales care.
• Liaising with various departments of our worldwide group for technical queries, order processing and follow up.
• Providing help and problem solving on Sales Orders, amendments and/or cancellations.
• Liaising with Sales Operations/logistics departments to provide order status to customers and/or distributors.
• Managing the upkeep of our opportunity system record using Microsoft Dynamics CRM.
• Help with tenders and basic quotes.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Experience of working with computerised systems essential.
• Experience of CRM would be an advantage, but training will be provided.
• Be confident using in house systems for quotations.
• Able to work on their own initiative and take responsibility for meeting deadlines and prioritising workload.
• Experience in a sales office environment preferred.
• Export Sales experience preferred.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.