Sales Administrator

Gooch & Housego Plymouth; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading optical technology company in Plymouth is seeking a Sales Administrator to manage customer orders and billing processes. This role involves building customer relationships, tracking orders, and collaborating with various teams to ensure on-time delivery. Ideal candidates will have strong organisational skills and experience in customer service. The position offers a full-time, on-site work schedule.

Benefits

25 days annual leave plus Bank Holidays

Cycle to work scheme

Bonus scheme

Health & wellbeing cash plan

Employee assistance programme

Qualifications

• Strong organisational skills and attention to detail.
• Excellent communication skills with a customer-first mindset.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Enter, track, and update customer orders in databases.
• Build strong customer relationships by managing profiles.
• Act as the voice of the customer: communicate order status.
• Collaborate with technical experts to prepare quotations.

Skills

Strong organisational skills

Excellent communication skills

Ability to manage multiple priorities

Experience with databases

Knowledge of UK Export Regulations

Valid full UK drivers licence

Job description

Description

ABOUT US

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications

Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognised as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years.

LOCATION

Plymouth, Devon (with occasional travel to our St. Asaph, North Wales site)

HOURS OF WORK

Full Time, On Site, Monday - Friday 37.5 hours per week

ROLE

The Sales Administrator will be responsible for the customer purchase orders/contracts and billing. Maintaining a knowledge of processes and price proposals to track all customer requests while working with the appropriate departments to meet a successful resolution for our customers. Our ideal candidate has exceptional organisational skills and a deep knowledge of customer service best practices.

The role will be split to support administrative duties both at our sites in Plymouth and St. Asaph.

RESPONSIBILITIES

• Own the order journey: enter, track, and update customer orders in our databases, ensuring accuracy and timeliness.
• Build strong customer relationships by managing profiles, certifications, NDAs, and credit applications.
• Act as the voice of the customer: communicate order status, shipping preferences, and resolve issues with empathy and efficiency.
• Partner with production teams to guarantee on-time delivery and elevate risks when needed.
• Collaborate with technical experts to prepare quotations and support custom & pre-engineered projects.
• Maintain organised electronic filing systems for data, drawings, and pricing.
• Oversee stock code setup, specifications, pricing, export classification, and compliance with UK export regulations.
• Work closely with Quality on returns, corrective actions, warranties, and service rework.
• Support continuous improvement by standardising database entry fields and enhancing data accuracy.

QUALIFICATIONS & SKILLS

• Strong organisational skills and attention to detail.
• Excellent communication skills with a customer-first mindset.
• Ability to manage multiple priorities and deadlines.
• Experience with databases, compliance documentation, and order management systems.
• Knowledge of UK Export Regulations is desirable.
• Must hold a valid full UK drivers licence.

WHY JOIN US

• Be part of an innovative company delivering precision solutions worldwide.
• Gain exposure to international trade, compliance, and technical collaboration.

BENEFITS

• 25 Days annual leave plus UK Bank Holidays, however this increases with length of service up to 30 days
• Cycle to work scheme
• Bonus scheme
• Health & wellbeing cash plan
• Employee assistance programme

Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.

Potential candidates should be aware that many of the employment roles at Gooch & Housego are subject to government security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities that you may have previously held and your place of birth, could restrict the roles you are eligible to perform within the organisation.

All UK applicants must, as a minimum, be able to successfully complete security vetting to the UK government’s Baseline Personnel Security Standard, which includes a criminal record check being performed. Many roles may also require higher levels of security vetting to be completed, where applicants must typically have been continuously resident within the UK for the past five to ten years.