Sales Admin Receptionist

Darwin Escapes; Conwy; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading holiday resort company in Conwy is seeking a part-time Sales Admin Receptionist. The role involves handling guest enquiries, providing admin support, and cash management. Applicants should have excellent customer service skills and previous experience is preferred. This position offers competitive pay at £12.21 per hour and requires flexibility for weekend shifts. Join our vibrant team in providing excellent service to our guests and be part of a growing company.

Benefits

Enhanced holiday entitlement

Discounted staff breaks at holiday resorts

Free access to resort facilities

Food discount

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Previous experience in a similar role is preferred.
• A driving licence and the ability to drive is advantageous.

Responsibilities

• Handle all telephone and personal enquiries courteously and promptly.
• Meet and greet all guests, ensuring refreshments are provided.
• Accurate cash handling.

Skills

Excellent customer service

Strong communication skills

Job description

Job Description

Location: 21 Regency Circle, Aberconwy Resort & Spa

We are looking for a Sales Admin Receptionist to join our team at Aberconwy in Conwy, North Wales. Rate of pay £12.21.

This is a permanent position to work part time hours. This will be 16 hours across 2 days, Monday and Sunday and will include weekends and bank holidays.

Flexibility is essential to suit the needs of the business.

Company Overview

Darwin Escapes has 16 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!

About The Role

Main responsibilities

• Handle all telephone and personal enquiries courteously and promptly.
• Meet and greet all guests, with the provision of refreshments when required.
• Deal with all customer queries and complaints immediately and courteously.
• Accurate cash handling.
• Ensure all resort information is up to date and relevant.
• Provide admin support to the sales team as needed.

Requirements

Previous experience in a similar role is preferred. Excellent customer service and strong communication skills are essential for this role. A driving licence and the ability to drive is advantageous to get to and from the resort.

What’s In It For You

• Competitive rate of pay.
• Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
• Discounted staff breaks at our luxurious holiday resorts across the UK.
• Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
• Food discount across all resorts.
• *Discounts on spa treatments.
• *Discounts on website ticket prices for Chester Zoo, the UK’s largest charity zoo.
• *'Introduce a friend' recruitment bonus.
• *Company employee sick pay.
• Compassionate leave pay.
• Employee Assistance Programme.
• Free access to the Darwin Academy training programme to help further your career and skill levels.
• Cycle to work scheme.
• MediCash cash plan.
• Subject to terms and conditions.

Skills Needed

Servicing

About The Company

A Darwin Escape will always be the perfect destination. A chance to unwind, power down or charge up! You’ll be all set to explore, seize adventure, dream bigger and let go of it all. Whether you’re looking for a peaceful retreat in a picturesque rural setting, or a fun-packed family break in the heart of the action, we’ve got the perfect escape waiting for you.

Each of our locations are unique – no two are the same. We have lots of different accommodation, from luxury lodges complete with their own private hot tub, through to family-sized caravans and even treehouses. We want you to love your escape, so we are always striving for excellence.

All of our resorts are beautifully-maintained, with our award-winning facilities and stunning accommodation. Where you can relax and unwind or have an adventure filled holiday break away – make it your holiday, your way.

Company Culture

Start your career with one of the fastest growing companies in the UK holiday industry. Darwin Escapes has 18 locations across the country, each with its own unique personality and offering, including luxurious lodge retreats, more family focused destinations and countryside tranquil locations. We offer something for everyone, from our holidays guests, holiday home owners to our valued staff.

No matter where you are in the country we are sure to have a resort near you. Whether you're down at the southern-most point of Cornwall or all the way up to Keswick, Cumbria, and everywhere in between, we have the career for you!

If you're looking for a role in entertainment, food and beverage or at a management level the Darwin family will have the career waiting for you.

With a friendly and encouraging environment you can start your career at Darwin Escapes with lots of opportunities for progression or movement amongst locations.

Required Criteria

• Right to Live and work in the UK
• Excellent customer service and strong communication.

Desired Criteria

• A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort.
• Previous experience within a similar environment is preferred.

Closing Date

Sunday 1st March, 2026

Contract Type

parttime

Salary

£12.21 Hourly