Safer Gambling Risk & Player Protection Analyst

Livescore Group Limited; Stoke-on-Trent; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading sports and gaming company in the UK is searching for a Player Protection Analyst to manage member accounts and identify signs of potential harm. You will play a crucial role in assessing risks, documenting interactions, and providing support to members facing gambling-related issues. The ideal candidate has strong communication, analytical skills, and is passionate about fostering safer gambling practices. The role offers hybrid working arrangements and various employee benefits.

Benefits

Hybrid working opportunities

Private healthcare scheme

Enhanced family leave

Subsidised gym membership

Life assurance

Contributory pension plan

Daily snacks and drinks

Qualifications

• Strong organisational and prioritisation skills.
• Ability to remain calm and make decisions in stressful situations.
• Effective communication skills, both written and spoken.

Responsibilities

• Review members' accounts for signs of harm.
• Handle inquiries about safer gambling by phone and email.
• Document interactions and observations accurately.

Skills

Investigative skills

Risk analysis

Effective communication

Organisational skills

Decision-making skills

Empathy

Job description

A leading sports and gaming company in the UK is searching for a Player Protection Analyst to manage member accounts and identify signs of potential harm. You will play a crucial role in assessing risks, documenting interactions, and providing support to members facing gambling-related issues. The ideal candidate has strong communication, analytical skills, and is passionate about fostering safer gambling practices. The role offers hybrid working arrangements and various employee benefits.