Safe Haven Team Lead

VONNE (Voluntary Organisations' Network North East); Tees Valley; On-site; GBP 33,000; Part time

Job summary

A community-focused mental health organization in Tees Valley is seeking a Safe Haven Team Lead for a part-time position. This role involves overseeing the Safe Haven operations, providing leadership, and ensuring high-quality care for individuals experiencing mental health crises. The ideal candidate will demonstrate strong leadership and communication skills, along with a compassionate approach to service delivery. This is a permanent contract offering a salary of £32,649 pro rata.

Qualifications

• Experience in leading teams in mental health settings.
• Proven ability to work in high-pressure environments.
• Understanding of crisis intervention and support strategies.

Responsibilities

• Oversee the day-to-day operation of the Safe Haven.
• Provide leadership and supervision to the team.
• Ensure compliance with service protocols and quality standards.

Skills

Leadership

Trauma-informed approaches

Record keeping

Communication

Team supervision

Education

Relevant experience in mental health or social care

Job description

Contract Type: Permanent

Role Type: Employment

Hours: Part time

Application deadline: Wednesday, September 24, 2025 - 00:00

Based: Redcar Cleveland

Salary: £32,649 Pro Rata

Salary Type: Fixed Salary

Location: Teesside

Role description: Senior Project Support

Teesside Mind is seeking experienced and committed individuals to join our team as Safe Haven Team Leads. These two roles are central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support.

Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.

As Team Lead, you will act as the senior practitioner on shift, ensuring the service is delivered safely, effectively, and in line with organisational standards and values. You will also support the Manager in implementing strategic goals and maintaining service quality during operational hours.

This is a vital leadership role within a pioneering service that places compassion, dignity, and community at the heart of crisis support. As Team Lead, you will ensure that individuals in distress receive high-quality care and that the team operates with professionalism, empathy, and integrity.

Main Duties

• Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
• Coordinate referrals and enquiries, ensuring timely and appropriate responses.
• Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
• Deliver direct support to individuals in severe distress or crisis using traumainformed, person-centred approaches.
• Ensure the environment remains safe, calm, and welcoming.
• Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
• Support the recruitment, induction, and ongoing development of staff.
• Monitor team performance, conduct observations, and provide constructive feedback.
• Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
• Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
• Manage safeguarding concerns and incidents in accordance with organisational policies.
• Support compliance with health & safety, safety planning, and information governance requirements.
• Support the Manager in implementing service strategy and maintaining quality standards.