SaaS Platform Support Manager — Lead CloudBlue & Astea

CDW; Peterborough; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Peterborough seeks a hands-on manager to lead a team of 4 in supporting the CDW Subscription Hub. You will be responsible for providing exceptional support, assisting product owners, and ensuring customer satisfaction while managing the team. Ideal candidates have experience in XaaS platforms, excellent communication skills, and a passion for technology. This role requires adapting to new technologies and driving efficient solutions for clients.

Qualifications

• Experience leading small teams supporting XaaS platforms.
• Proven experience as an Application Administrator or similar role.

Responsibilities

• Manage the support team for the CDW Subscription Hub.
• Monitor system performance and stability.
• Assist product owners with enhancing platforms.

Skills

Team leadership

Cloud technology expertise

Excellent communication skills

Customer support

Tools

Microsoft Azure

AWS

Job description

A technology solutions provider in Peterborough seeks a hands-on manager to lead a team of 4 in supporting the CDW Subscription Hub. You will be responsible for providing exceptional support, assisting product owners, and ensuring customer satisfaction while managing the team. Ideal candidates have experience in XaaS platforms, excellent communication skills, and a passion for technology. This role requires adapting to new technologies and driving efficient solutions for clients.