SaaS Customer Onboarding Specialist - Remote (UK)

DaySmart Software; Remote; GBP 35,000 - 37,000; Full time

Job summary

A innovative business management software provider is seeking a Customer Onboarding Specialist to guide new customers through a seamless onboarding experience. The role involves delivering tailored training, assisting with data imports, and ensuring customers are set up successfully on the platform. Strong communication and technical skills are required, along with 2+ years of experience, preferably in the fitness industry. This is a remote position offering a salary between £35,000 and £37,000.

Benefits

Full support and training

Great team atmosphere

Qualifications

• 2+ years of experience in an onboarding role.
• Strong communication skills with the ability to explain technical concepts.
• Experience with data imports and troubleshooting of technical issues.

Responsibilities

• Serve as primary point of contact for new customers during onboarding.
• Conduct live training sessions tailored to customer needs.
• Monitor onboarding milestones and provide proactive communication.

Skills

Communication

Technical troubleshooting

Organization

Team collaboration

Education

2+ years experience with SaaS platforms

Experience in the fitness industry

Tools

Excel

Google Sheets

Job description

A innovative business management software provider is seeking a Customer Onboarding Specialist to guide new customers through a seamless onboarding experience. The role involves delivering tailored training, assisting with data imports, and ensuring customers are set up successfully on the platform. Strong communication and technical skills are required, along with 2+ years of experience, preferably in the fitness industry. This is a remote position offering a salary between £35,000 and £37,000.