SaaS Customer Onboarding Lead – Remote Delivery

GEM Partnership; Remote; GBP 30,000 - 40,000; Full time

Job summary

A growing SaaS organisation is seeking a Customer Onboarding Manager to oversee the onboarding process of new clients. The ideal candidate will map customer journeys, conduct workshops to understand client needs, and translate these into effective digital solutions using a code-free system. This role offers opportunities for career development and remote working flexibility while requiring occasional visits to client sites across the UK.

Benefits

Career development opportunities

Remote work flexibility

Occasional site visits to Yorkshire HQ

Qualifications

• Experience in an Onboarding, Business Analyst, Project Manager or similar technical role.
• Exposure to a SaaS or technology-related background is advantageous.
• Excellent stakeholder engagement skills, comfortable communicating across different business levels.

Responsibilities

• Map out the customer’s onboarding journey.
• Conduct workshops to understand customer processes.
• Translate processes into a code-free digital solution.
• Manage feedback and updates on solutions.
• Work with stakeholders to refine and deliver solutions.
• Assist in customer transition into support.

Skills

Previous onboarding experience

Business analysis

Project management

Excellent communication skills

Job description

A growing SaaS organisation is seeking a Customer Onboarding Manager to oversee the onboarding process of new clients. The ideal candidate will map customer journeys, conduct workshops to understand client needs, and translate these into effective digital solutions using a code-free system. This role offers opportunities for career development and remote working flexibility while requiring occasional visits to client sites across the UK.