SaaS Applications Engineer - DevOps Tooling & ITIL Support

WA Consultants; Taunton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A recruitment agency is seeking an experienced Applications Engineer for a 6-month hybrid contract in Taunton. This role involves administering and configuring SaaS platforms like GitHub and Jira, providing application support, and mentoring junior members. The ideal candidate should have a strong background in application support and solid understanding of ITIL principles, alongside excellent problem-solving abilities. The position offers a dynamic work environment with responsibilities focused on improving service quality.

Qualifications

• Hands-on experience administering and configuring SaaS-based DevOps tools.
• Strong background in application support within a structured IT service environment.
• Excellent problem-solving and communication skills.

Responsibilities

• Administer and configure SaaS platforms such as GitHub, Jira, Confluence, Lucid, and Mural.
• Provide application support, including monitoring, troubleshooting, and incident resolution.
• Manage incidents and service requests in alignment with ITIL principles.

Skills

SaaS-based DevOps tooling

Application support

ITIL principles

Problem-solving

Communication skills

Mentoring

Tools

GitHub

Jira

Confluence

Lucid

Mural

Job description

A recruitment agency is seeking an experienced Applications Engineer for a 6-month hybrid contract in Taunton. This role involves administering and configuring SaaS platforms like GitHub and Jira, providing application support, and mentoring junior members. The ideal candidate should have a strong background in application support and solid understanding of ITIL principles, alongside excellent problem-solving abilities. The position offers a dynamic work environment with responsibilities focused on improving service quality.