Run Lead

DXC Technology Inc.; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking a Run Leader to oversee the delivery of services, ensuring compliance with SLAs and facilitating improvement recommendations. The role emphasizes relationship-building, organizational skills, and a strong focus on customer service. The successful candidate will thrive in an Agile environment and exhibit self-starter qualities. Competitive compensation and a comprehensive benefits package are included.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Discounts on technology and groceries

Employee lunches and social events

Qualifications

• Maturity to accept strategic direction and ability to work in a client environment.
• Ability to handle ambiguity and make decisions under pressure.
• Self-starter attitude that is results-driven.

Responsibilities

• Ensure Run teams understand contractual deliverables.
• Deliver services within a DevSecOps model using Agile methodologies.
• Own the BAU service and ensure SLAs are met.

Skills

Ability to drive relationship-building

Strong customer focus

Organisational skills

Job description

Job Description

Run Leader

5 Days Onsite in Gloucestershire

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

At DXC, one of our platinum accounts has openings for a Run Leader. This role will include driving cost optimisation, enabling the account to achieve SLA/KPI compliance and coordinating recommendations for improvements to services.

Role responsibilities

• Ensuring the Run teams have visibility of contractual deliverables with full understanding of the client’s critical key deliverables.
• Delivering service within a DevSecOps model, proactively using Agile methodologies to drive efficiency.
• Ensuring a Business Continuity Plan (BCP) is in place for your represented service and linked to the client BCP where appropriate.
• Running a daily stand up with the Run Lead community to help provide direction and escalation.
• Owning the BAU service and being the single service owner responsible for meeting contractual SLAs.

What you will bring to the team

• A maturity to accept strategic direction from the broader account and ability to work within a client environment.
• An outside-the-box mindset that can handle ambiguity.
• An ability to deal with complexity and pressure while taking initiative and making decisions.
• Tenacity and drive with a willingness to embrace and champion change.
• A willingness to travel to client/account meetings when required.
• A self-starter attitude that’s results-driven.

Desirable Skills and Abilities

• Ability to drive relationship-building and teamwork.
• Strong customer focus and communication skills.
• Ability to drive client processes internally and externally.
• Ability to successfully interact with varying levels of DXC and client leadership.
• Ability to establish and manage performance metrics.
• Prudent decision-making.
• Organisational skills, including the ability to manage urgent and numerous complex tasks simultaneously.
• Trusted advisor.
• Experience in managing a matrix organisation.
• Negotiation and conflict resolution skills.
• Strong vendor management focus, particularly in relation to service management.
• Change management, risk management and back-out planning.
• Financial management, including capital and expense budgets.

What we will do for you

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events etc)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.