RTA EL PL Lawyer

Direct Line Insurance Group; Orpington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Claims Handler to manage personal liability and employers liability claims. You will navigate the claims process, ensuring clients receive the correct legal advice and negotiating on their behalf. The ideal candidate will have prior experience in handling similar claims and strong skills in communication, time management, and problem-solving. A comprehensive benefits package is provided, promoting work-life balance.

Benefits

9% employer contributed pension

Up to 10% annual performance-based bonus

Free Green Flag breakdown cover

Generous holidays

Employee discounts and cashback

Qualifications

• Experience in handling personal injury claims is preferred.
• Ability to perform legal research and understand relevant statutes.
• Knowledge of JC Guidelines for assessment of damages.

Responsibilities

• Manage and document clients' claims using technical processes.
• Conduct investigations and assess prospects of claims.
• Negotiate settlements and draft necessary legal documents.

Skills

Strong communication skills

Good problem solver

Attention to detail

Time management

Legal Research

Education

Previous experience with RTA/EL/PL claims handling

Knowledge of Pre Action Protocols

Tools

Case Management System

Microsoft Office

Job description

Overview

Reporting to the Litigation Team Leader you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

What you'll be doing

• Managing a client's claim by continually using the firm's technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
• Completing all necessary investigations into the circumstances of the incident and the value of the client's claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on its likely value of the claim for personal injury and recoverability of financial losses.
• Ensuring clients are provided the correct legal advice. Where appropriate managing clients expectations explaining decisions and the steps in the claims process clearly and succinctly and ensuring clients are treated fairly at all times.
• Negotiating settlement on the best possible terms for the Client ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.
• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary drafting the brief and checking cost statements.
• Managing e‑cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
• Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensuring they are reported immediately to a team leader or member of the compliance team.
• Ensuring good working relationships with team‑mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the worksource.
• Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

Qualifications

• Previous experience of RTA / EL / PL claims handling is preferable either within an insurance company or law firm environment.
• Knowledge of Pre Action Protocols, CPR Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.
• Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel.

Skills and competencies

• Strong communication skills
• Good problem solver and able to work under pressure whilst maintaining attention to detail. Time management, Microsoft Office, Communication skills, Computer Skills, Microsoft Word, Banking, Legal Research, Microsoft Powerpoint, Microsoft Excel, Underwriting, Phone Etiquette

About DLG Legal Services

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you'll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely talented team support and guide customers through life's toughest moments. It's a fast‑paced and collaborative working environment but our comprehensive training and tools will help ensure you're ready for the challenge. You can find more details about DLG Legal Services on our website.

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account.

Benefits

• 9% employer contributed pension
• Up to 10% annual performance‑based bonus
• 50% off home motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback

Equality and Diversity

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you're more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.