Court Usher

Brook Street; West End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Court Usher for a full-time position at the Royal Courts of Justice in London. This role involves supporting judges, assisting in courtroom management, and providing customer service to court users. Candidates must have strong public-facing experience and an ability to work calmly under pressure. The position is on-site, requiring 37 hours of work each week, with a pay rate of £13.78 per hour. Join a dynamic team committed to maintaining high professional standards.

Qualifications

• Experience in a public-facing role or customer service is essential.
• Legal or courtroom experience is advantageous.
• Experience in handling enquiries and providing public information.

Responsibilities

• Set up courtrooms with materials and clear after hearings.
• Manage hearing papers, record details, and photocopy documents.
• Swear in witnesses and provide guidance.
• Answer enquiries and inform court users of changes.
• Assist Court Clerks, Legal Advisers, and other office areas.
• Maintain punctuality, dress code, and handle sensitive information.

Skills

Strong customer service experience

Clear and tactful communication

Team player

Able to work under pressure

Job description

⚖️ Court Usher - HMCTS, Royal Courts of Justice, Strand

📍 Location: Royal Courts of Justice, Strand, London
⏰ Hours: Monday-Friday, 09:00-17:00 (37 hours per week) 5 days on site.
💷 Rate: £13.78 per hour
📅 Contract: Full-time, temporary until July 2026 (with potential to extend)
🏢 Agency: Brook Street

About the Role

Brook Street are recruiting on behalf of HMCTS for a Court Usher to support the smooth running of court proceedings. You will assist judges, legal staff, and court users, ensuring the courtroom operates efficiently while providing excellent customer service.

Key Responsibilities

• 📝 Court Preparation: Set up courtrooms with materials (e.g., water, glasses) and clear after hearings.
• 📄 Court Records & Paperwork: Work with judges and clerks, manage hearing papers, record party details, and photocopy documents.
• 👩⚖️ Witness Management: Swear in witnesses and provide guidance.
• 💬 Customer Service & Liaison: Answer enquiries, inform court users of changes, and escort parties as needed.
• 🤝 Collaboration & Office Support: Assist Court Clerks, Legal Advisers, Witness Services, and other office areas.
• 🎩 Professional Standards: Maintain punctuality, dress code, and handle sensitive information discreetly.

Key Skills & Competencies

• Essential: Strong customer service experience – able to deal with the public calmly and professionally.
• Clear and tactful communication
• Team player with professionalism and respect for all
• Able to work under pressure and adapt to changing situations

Experience & Qualifications

• Essential: Experience in a public-facing role / customer service.
• Legal or courtroom experience and witness management is advantageous.
• Experience handling enquiries and providing information to the public.

📧 How to Apply: Apply online or email Basheer Dawoud at Basheer.Dawoud @ brookstreet.co.uk, including your mobile number and CV

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.