Rooms Division Manager

Aimbridge Hospitality; Stansted Mountfitchet; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major hospitality company in the United Kingdom is seeking a Rooms Division Manager to lead operations in the Front Office, Housekeeping, and Reservations departments. This role involves ensuring guests enjoy a smooth, welcoming experience, managing team performance, and collaborating to uphold high service standards. Ideal candidates will have proven managerial experience in hospitality, strong leadership abilities, and a passion for exceptional customer service. Competitive benefits and training opportunities are offered to support your career.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Access to Stream for pay management

24/7 employee assistance programme

Uncapped incentives

Company sick pay

Qualifications

• Proven experience in a managerial or supervisory role, ideally in Hospitality.
• Strong leadership skills with the ability to motivate the hotel team.
• Excellent communication skills to interact with stakeholders and present information clearly.
• Strong analytical and problem-solving skills for decision-making.
• Attention to detail for reviewing reservations accurately.
• Extensive industry experience with an understanding of regulations.
• A good understanding of hotel systems like PMS and CRM.

Responsibilities

• Oversee the operation of Front Office, Housekeeping, and Reservations departments.
• Ensure a smooth and memorable stay for every guest.
• Lead and inspire a team of hospitality professionals.
• Manage room inventory and pricing strategies.
• Collaborate across departments to maintain high service standards.

Skills

Proven managerial experience

Strong leadership skills

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Extensive industry experience

Understanding of hotel systems (PMS, booking engines, CRM)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24 / 7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay - Giving you piece of mind when you need it the most

A day in the life of…

As our hotel's Rooms Division Manager , you’ll be at the heart of our guest experience, overseeing the seamless operation of our Front Office, Housekeeping, and Reservations departments. You’ll ensure that every guest enjoys a smooth, welcoming, and memorable stay from check‑in to check‑out.

You’ll lead and inspire a team of passionate hospitality professionals, manage room inventory and pricing strategies, and collaborate across departments to maintain the highest standards of service and cleanliness. Your role is pivotal in driving guest satisfaction, operational efficiency, and revenue growth.

What do we need from you?

• Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.
• Strong leadership skills : Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills : You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem‑solving skills : You’ll need to have strong analytical and problem‑solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail : You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience : You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
• A good understanding of hotel systems —such as PMS, booking engines, and CRM tools.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.