Room Attendant - Birmingham

Billesley Manor Hotel & Spa; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury 4-star hotel in Birmingham is looking for a dedicated Room Attendant to join their vibrant team. You will ensure the cleanliness and tidiness of guest rooms, making beds, changing linens, and sanitising bathrooms. This role demands attention to detail and a commitment to exceptional service. Enjoy various employee benefits, including discounts and assistance programs. Become part of a team that values integrity, loyalty, and excellence in hospitality.

Benefits

Pension Scheme

Employee Assistance Programme

Food & Beverage Discounts

Exclusive travel discounts

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• No previous experience required but skills in cleaning and customer service are a plus.
• Ability to follow procedures to maintain cleanliness and safety.
• Friendly attitude and professional demeanor towards guests.

Responsibilities

• Clean and tidy assigned hotel rooms according to established standards.
• Make beds and change linens, ensuring all amenities are replenished.
• Sanitise bathrooms and report maintenance issues promptly.
• Respond to guest requests and maintain a friendly attitude.

Skills

Attention to detail

Customer service

Team collaboration

Job description

Room Attendant - Birmingham

Room Attendant Stratford Upon Avon 12.21 per hour Location Description

Billesley Manor Hotel & Spa is a luxury 4* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

Job Description

Join our vibrant team at the Billesley Manor Hotel and Spa as a Room Attendant!

As a Room Attendant, you will play a vital role in ensuring cleanliness, tidiness, and the ultimate satisfaction of our esteemed guests in our hotel. Your meticulous attention to detail and unwavering dedication to providing exceptional service will create an unforgettable experience for our guests.

At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.

About the role

• Clean and tidy assigned hotel rooms according to established standards and procedures, reflecting our commitment to excellence.
• Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail.
• Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment.
• Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety.
• Report any maintenance issues or damage promptly to the appropriate department.
• Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service.
• Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence.
• Collaborate with other team members to ensure efficient and smooth operations.

Troo Benefits

• Pension Scheme : Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts : Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rat e s : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Refer a Friend Scheme : Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Meals on Duty : Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.