Room Attendant

Bespoke Hotels Ltd; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel group in the North East of England is seeking a Room Attendant to maintain high standards of cleanliness and guest service. In this role, you will ensure that every guest room and public area is meticulously presented. You will work closely with the housekeeping team to create unforgettable experiences for guests, demonstrating flexibility and professionalism at all times. Experience in housekeeping is preferred, and a passion for exceptional service is essential.

Qualifications

• Experience in housekeeping or similar role is preferred.
• Ability to handle chemicals and equipment safely.
• Strong communication skills for guest interaction.

Responsibilities

• Ensure guest bedrooms and public areas are impeccably clean.
• Respond to guest requests with promptness and courtesy.
• Maintain high standards of presentation and brand compliance.

Skills

Attention to detail

Guest service skills

Teamwork

Time management

Job description

Job Title: Room Attendant
Department: Housekeeping
Reporting to: Housekeeping Manager / Assistant Housekeeping Manager

The Role, in Spotlight:

Step onto the grand stage of luxury hospitality!

Our Room Attendants take centre stage in ensuring that every guest bedroom, bathroom, and public area is maintained to the highest standard of cleanliness, comfort, and presentation.

Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!

1. ROOM & PUBLIC AREA CLEANLINESS

• Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight.
• Replenish every essential: toiletries, towels, stationery, and minibar.
• Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
• Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.

2. GUEST SERVICE & PROFESSIONALISM

• Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security.
• Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.

3. PRESENTATION & BRAND STANDARDS

• Prepare every room to five-star standards, from flawless set-up and amenities to those special finishing touches that make the scene unforgettable.
• Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on.
• Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.

4. HEALTH, SAFETY & COMPLIANCE

• Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.

5. PRODUCT & LOCAL KNOWLEDGE

• Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.

The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences.

The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!