Room Attendant

HC Facility Management Limited; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality service provider in the UK is looking for a Room Attendant to maintain cleanliness and enhance guest satisfaction in hotels. This role involves cleaning rooms, making beds, and working in a dynamic environment. Ideal candidates should have experience in similar roles within hospitality and possess strong customer service skills. Flexibility in work hours is essential, including weekends and bank holidays. Opportunities for career progression are available.

Benefits

Daily complimentary lunch

Double pay for bank holidays

Career progression opportunities

Paid overtime

Up to 28 days paid holiday

Qualifications

• Preferred experience in hospitality, especially housekeeping.
• Ability to work individually and in a team.
• Strong attention to health and safety regulations.

Responsibilities

• Clean rooms and bathrooms, making beds and replenishing supplies.
• Be friendly and helpful to guests and coworkers.
• Report any room damage to supervisors.
• Participate in team meetings and share ideas.
• Work flexible hours and additional tasks as needed.

Skills

Customer service

Time management

Attention to detail

Adaptability

Physical ability to lift and stand

Job description

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Benefits

• A daily complimentary lunch.
• Double pay for selected bank holidays.
• Participation in staff events.
• Career progression opportunities.
• Full training.
• Recognition and incentives.
• Up to 28 days paid holiday.
• Paid overtime.

Job Overview

HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast‑paced environment, consistently delivering the highest levels of room cleanliness.

Key Responsibilities

• Cleaning rooms, bathrooms, making beds and replenishing linen and guest supplies.
• Being friendly, approachable and helpful with customers and team members.
• Working to deadlines.
• Attending team meetings and sharing ideas.
• Attention to detail, reporting any room damage to supervisors.
• Flexibility to perform other duties as required.
• The ability to work a variety of shifts including weekends, days, afternoons, evenings and bank holidays.
• Awareness of all Health and Safety procedures within the hotel, including the use of cleaning chemicals.

Person Specification

Experience

• Preferred experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi‑task.
• Capability to provide excellent customer service.
• Self‑motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work and carry out additional reasonable tasks to meet the needs of the Company and their clients.

Hours of Work

0–40 hours per week / Available to work some weekends.

Reporting Line

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager