Robotics Field Service Engineer – Life Sciences (NW)

Wallace Hind Selection LTD; Burnley; On-site; GBP 52,000 - 56,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Service Engineer for the North-West region in the UK. The successful candidate will manage state-of-the-art robotics solutions and provide customer support in various industries. Responsibilities include performing remote diagnostics, managing service calls, and ensuring customer satisfaction. The role offers a salary between £52,000 - £56,000 along with various benefits such as a monthly on-call allowance, pension scheme, and private healthcare.

Benefits

Monthly £150 On-Call Allowance

Company Pension Scheme

Performance Bonus

25 Days Annual Holiday

Private Health care

Qualifications

• Experience in industries such as Life Sciences, Medical Equipment or Robotics.
• Ability to lift and move objects weighing up to 50 pounds.
• Experience with IP addressing and Remote Desktop Protocols.

Responsibilities

• Become the service expert for our customers.
• Perform remote support and diagnostics.
• Ensure timely customer follow-up until issues are resolved.

Skills

Customer-centric mindset

Creative problem-solving

Technical background in IT, electrical, or mechanical

Experience with Microsoft 365

Knowledge of Beckhoff Twin CAT

Education

Technical degree, HNC, HND or equivalent experience

Tools

SQL databases

Active Directory

Job description

A leading recruitment agency is seeking a Technical Service Engineer for the North-West region in the UK. The successful candidate will manage state-of-the-art robotics solutions and provide customer support in various industries. Responsibilities include performing remote diagnostics, managing service calls, and ensuring customer satisfaction. The role offers a salary between £52,000 - £56,000 along with various benefits such as a monthly on-call allowance, pension scheme, and private healthcare.