Roadside Diagnostics Specialist | Tech Support Expert

Allianz; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Technical Specialist to enhance roadside service capabilities through expert diagnostics and real-time technical support. Candidates should have a City & Guilds Technician NVQ Level 3 or equivalent, strong communication skills, and proven analytical abilities. The role involves collaborating with various teams to improve repair quality and participate in ongoing procedural updates. Competitive salary and performance bonuses are offered, along with a range of employee benefits.

Benefits

Pension Scheme

Private Medical Cover

Life Assurance

Flu Vaccinations

Free Roadside Assistance

Travel Insurance

Interest-Free Season Ticket Loan

Paid Volunteering Days

Discounts on products

Employee Assistance Programme

Recognition & Rewards

Qualifications

• City & Guilds Technician NVQ Level 3 or equivalent required.
• Proven ability to analyse and interpret complex fault data.
• Experience with BMW systems or similar is desirable.

Responsibilities

• Act as primary technical contact for repair advice.
• Resolve breakdown issues through remote diagnostics.
• Collaborate with clients to enhance repair quality.

Skills

Strong communication skills

Problem-solving skills

Ability to analyse fault data

High-level competency in Excel

Proactive under pressure

Multi-tasking abilities

Team collaboration

Education

City & Guilds Technician NVQ Level 3 or equivalent

Tools

BMW diagnostic platforms

Job description

A leading insurance provider in the UK is seeking a Technical Specialist to enhance roadside service capabilities through expert diagnostics and real-time technical support. Candidates should have a City & Guilds Technician NVQ Level 3 or equivalent, strong communication skills, and proven analytical abilities. The role involves collaborating with various teams to improve repair quality and participate in ongoing procedural updates. Competitive salary and performance bonuses are offered, along with a range of employee benefits.