Risk Analyst Lead

Nationwide; Bournemouth; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A major financial organization is seeking a Property Risk Team Leader in Bournemouth to manage a team, handle property-related matters, and ensure high standards of customer service. The role offers a hybrid working model and responsibilities include coaching team members and liaising with professionals in the field. Ideal candidates will have leadership experience and knowledge of property valuation and risk management. The organization emphasizes fair banking for customers and communities.

Benefits

25 days holiday, pro rata

Private medical insurance from January 2026

Competitive pension scheme

Annual performance-related bonus

Career development opportunities

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Proven leadership experience managing and developing teams.
• Experience in property valuations, underwriting, or risk management.
• Ability to assess risks and make policy-aligned decisions.
• Strong analytical skills for driving change and efficiency.

Responsibilities

• Lead a team working on mortgage valuations and property risk policy.
• Liaise with Chartered Surveyors and valuation suppliers.
• Coach and support colleagues while maintaining customer service standards.

Skills

Leadership

Property valuations

Risk management

Analytical skills

Communication

Problem-solving

Job description

Job Description

Here at Nationwide, we put our members at the heart of everything we do and every role, no matter what it is doing, has a part to play in this. Property Risk is a vital part of the Risk Community, working closely with Chartered Surveyors and Solicitors, dealing with property and legal queries.

We are seeking an experienced individual to lead a team in Property Risk, responsible for assessing complex matters that arise during the valuation process. You will need to support and coach colleagues while upholding exemplary customer service standards.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you’ll be doing

You will lead a team responsible for completing desktop mortgage valuations for both Nationwide and The Mortgage Works and making property risk policy decisions as well as handling various legal and property-related matters that could impact the value or suitability of a security property. You will liaise with our in-house Chartered Surveyors and valuation suppliers to ensure we deliver the best outcomes for our customers and the society.

You will need to use your understanding of Nationwide and The Mortgage Works risk appetite and policy, alongside a good understanding of property construction and the property market. The role requires you to coach and support colleagues in your team and across the wider business, using our policy and your industry knowledge. You should be able to clearly communicate your reasoning and decision-making process for all cases.

A proactive attitude is desired for this role, as you will be expected to use your initiative to produce solutions to problems and work as part of a team to resolve complex matters. The team works closely together, both in the office and over Teams, sharing knowledge, skills, and resources.

About you

Essential measurable experience:

• Proven leadership experience, with a track record of effectively managing and developing teams to achieve high performance
• Property valuations, underwriting or risk management experience
• You must be able to investigate, identify and consider the risks associated with each case and use personal judgement to make decisions in line with policy
• Strong analytical skills that can help shape and drive change and efficiencies within Risk
• Confidently articulate information through clear written and verbal communication with multiple stakeholders
• Ability to self-motivate and work under your own initiative, demonstrating an ability to solve problems whilst maintaining accuracy and providing excellent customer service
• Innovative, keeping abreast of market changes and constantly looking for new ways of doing things

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.