Revenues and Benefits Customer Service Officer

Morgan Hunt UK Limited; England; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Revenues and Benefits Customer Service Officer to join their team in South West England. This full-time role offers the flexibility of home working while providing essential support during a busy period. The ideal candidate will excel in customer service, adeptly managing queries related to Council Tax and Housing Benefits. This is a fantastic opportunity to contribute to the public sector and make a positive impact in the community. If you are passionate about helping others and possess the required skills, we encourage you to apply and become part of a dedicated team.

Qualifications

• Proficient in using IWorld/Northgate for Revenues and Benefits.
• Ability to assist customers with Council Tax queries.

Responsibilities

• Handle customer accounts and payments for Council Tax.
• Assist with Housing Benefit and Council Tax Support queries.

Skills

IWorld/Northgate (NEC) System

Customer Service

Billing and Collection

Housing Benefit Knowledge

Job description

Are you a Revenues and Benefits Customer Service Officer looking for work in South West England?

Morgan Hunt's Public Sector and Government client based in South West England is looking to recruit a Revenues and Benefits Customer Service Officer to provide support throughout a busy period.

This assignment has been deemed inside of IR35 and will offer full time home working.

Ideally, the successful candidate will have the ability to:

- Proficiently use the IWorld/Northgate (NEC) Revenues and Benefits processing System
- Assist customers with queries relating to the Billing, Collection and Recovery of Council Tax in person face to face
- Open, close and amend customer accounts
- Take Council Tax Payments and set up direct debits
- Advise on discounts and exemptions
- Handle moves in and out of properties
- Assist customers with queries relating to Housing Benefit and Council Tax Support/Reduction in person face to face
- Advise claimants on Benefits entitlements and legislation changes
- Request documents from claimants which are required for Benefits Assessments
- Liaise with internal departments and external organisations
- Handle all forms of correspondence

If you're looking to work for a Public Sector and Government client based in South West England, and feel you meet the essential criteria outlined above to be a Revenues and Benefits Customer Service Officer, please contact the team with an up to date CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.