Retail Travel Advisor

TUI AG; Yoxall; On-site; GBP 13,000 - 17,000; Full time

Job summary

A leading holiday company in Yoxall seeks a Travel Advisor to create unforgettable holiday experiences. You’ll support customers while achieving sales targets through inspiring recommendations. This position requires strong customer engagement skills and adaptability to changes. You'll enjoy a starting salary of £13.09 per hour, alongside commission opportunities and multiple benefits including holiday discounts and development investment. The role involves varied shifts including weekends and bank holidays, delivering exceptional service in our Burton-on-Trent store.

Benefits

Competitive starting salary

Commission scheme for exceeding targets

Holiday benefits and discounts

Health and Wellbeing support

Investment in career development

Pension scheme and life assurance

Qualifications

• Passion for customer service and travel.
• Ability to inspire and engage with customers.
• Confidence in resolving questions and complaints.

Responsibilities

• Recommend and sell holidays and additional products.
• Exceed sales objectives in a customer-focused role.
• Provide exceptional service both in-person and virtually.
• Receive training on modern systems.

Skills

Customer engagement

Sales achievement

Problem-solving

Adaptability to change

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Burton-on-Trent store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.