Retail Travel Advisor

TUI Group; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company is seeking a Travel Advisor for their Wrexham store. You will be responsible for inspiring customers with your travel knowledge, recommending holidays and additional products. The role includes achieving sales targets, resolving customer complaints, and using various technology systems. A passion for travel and excellent customer service skills are essential. This position offers competitive pay, commission opportunities, and fantastic holiday benefits.

Benefits

Starting salary of £12.58 per hour

Commission scheme

Holiday benefits and discounts

Development and career progression support

Pension scheme

Qualifications

• Passion for travel and customer service.
• Ability to exceed sales targets and resolve complaints.
• Comfortable using technology and various systems.

Responsibilities

• Inspire customers and colleagues with your travel knowledge.
• Exceed sales objectives in a fast-paced retail environment.
• Investigate and resolve customer complaints.

Skills

Customer engagement

Sales skills

Problem-solving

Adaptability

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Wrexham store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• £12.58 per hour starting salary
• Commission scheme rewarding you for exceeding targets
• Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Health and wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.