Retail Travel Advisor

TUI Group; Tunbridge Wells; On-site; Full time

Job summary

A leading travel company in Tunbridge Wells is seeking a passionate Travel Advisor to provide exceptional customer service and create memorable holiday experiences. You will work in a dynamic environment with diverse shifts, aiming to exceed sales objectives and resolving customer queries. This role offers competitive pay and extensive benefits including holiday discounts and career progression opportunities.

Benefits

Commission scheme

Flexible shift patterns

Holiday benefits and discounts

Pension scheme and life assurance

Health and Wellbeing benefits

Investment in career development

Qualifications

• Passion for travel and customer engagement.
• Ability to work varied shifts including weekends and bank holidays.
• Confidence in resolving customer queries and complaints.

Responsibilities

• Create unforgettable holiday experiences for customers.
• Achieve and exceed sales objectives.
• Embrace change and adapt to customer needs.
• Provide exceptional customer service both face-to-face and virtually.
• Receive training on various systems to enhance knowledge.

Skills

Inspiring customers

Sales objectives

Customer service

Problem-solving

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Tunbridge Wells store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.