Retail Travel Advisor

TUI Group; London Borough of Hillingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in London Borough of Hillingdon is seeking a Travel Advisor to join their Retail Team in Hayes. You will inspire customers to create unforgettable holiday experiences and achieve sales targets. Enjoy a starting salary of £12.58 per hour, commission opportunities, and various holiday benefits. A flexible work schedule and career progression support are also offered.

Benefits

Competitive salary

Commission scheme

Holiday benefits

Health and Wellbeing initiatives

Career development investment

Pension scheme

Life assurance

Qualifications

• Ability to inspire customers and colleagues.
• Drive to exceed sales objectives.
• Confidence in resolving customer inquiries.
• Willingness to adapt to new technologies.

Responsibilities

• Recommend and sell holidays, cruises, and UK breaks.
• Achieve sales targets consistently.
• Embrace change in a customer-focused role.
• Investigate and resolve customer complaints.

Skills

Customer engagement

Sales skills

Problem-solving

Tech-savviness

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Hayes inside Next store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.