Retail Travel Advisor

TUI AG; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Liverpool is looking for a Travel Advisor to create unforgettable holiday experiences. You will inspire customers while meeting sales objectives, provide excellent customer service, and adapt to a fast-paced environment. Competitive starting salary of £12.58 per hour plus benefits including commission, discounts, and development opportunities.

Benefits

Commission scheme

Holiday benefits and discounts

Health and Wellbeing programme

Pension scheme

Life assurance

Qualifications

• Passionate about inspiring customers and colleagues.
• Strong dedication to achieving goals and sales targets.
• Effective communication skills and organized.

Responsibilities

• Inspire customers while achieving sales objectives.
• Deliver excellent customer service.
• Resolve questions and complaints confidently.
• Work varied shifts in a fast-paced environment.

Skills

Customer service

Sales ability

Team collaboration

Adaptability

Job description

Job Overview

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Liverpool Speke inside Next store, we'll support you to become a destination expert so that you can recommend and sell holidays, cruise, UK breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

Responsibilities

• Use your passion to inspire customers and colleagues while enjoying a great amount of fun.
• Drive to achieve and exceed sales objectives – in Retail we call it ‘Smashing your Targets’.
• Embrace change and rise to the challenges of a customer‑engaged role, both face‑to‑face and virtually.
• Investigate and resolve questions or complaints confidently when things don’t go to plan.
• Receive training on a variety of systems to empower you to enhance your knowledge and bring memorable holidays to life for our customers.
• Deliver excellent customer service with a genuine passion to go above and beyond.
• Maintain a strong dedication to achieving goals and sales targets.
• Prioritise multiple tasks in a fast‑paced environment and bounce back from challenges.
• Adapt to new ways of working and embrace change.
• Engage and collaborate as a team player with customers and colleagues.
• Take pride in your work as an organised individual and communicate effectively.
• Work a varied shift pattern each week in line with shop opening and closing times.

Our Commitment

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We’re committed to supporting candidates with disabilities and impairments – if you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment within five days of application. The assessment can be completed once your application has been submitted and you’ll also receive an email with all the details.

Benefits

• TUI offers much more than just a starting salary of £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing programme across key areas – Financial, Health, Social, Community and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.