Retail Travel Advisor

TUI Group; Greenhithe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel agency in Greenhithe is seeking a Travel Advisor to join their Retail Team. You will inspire customers by recommending and selling holidays, Cruise, and UK Breaks. The role offers a varied shift pattern including weekends, with a focus on exceptional customer experiences. Ideal candidates should have a passion for customer service and sales, and be adaptable to change. Competitive starting salary alongside benefits like commissions, discounts, and a pension scheme.

Benefits

Commission scheme

Holiday benefits

Health and Wellbeing support

Investment in development

Pension scheme

Life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales objectives.
• Ability to investigate and resolve customer complaints.

Responsibilities

• Inspire customers to create unforgettable holiday experiences.
• Achieve and exceed sales targets.
• Embrace face-to-face and virtual customer engagement.
• Receive training on various systems to enhance knowledge.

Skills

Customer service

Sales objectives achievement

Problem-solving

Adaptability to change

Job description

TUI
Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Bluewater store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.