Retail Travel Advisor

TUI Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in the UK is seeking a Travel Advisor for their Telford Mall store. The role involves inspiring customers, achieving sales targets, and providing exceptional service in a dynamic environment. Ideal candidates will have a passion for customer engagement and the ability to resolve complaints effectively. Training and career progression will be supported. Competitive pay at £12.58 per hour with various benefits.

Benefits

Commission scheme

Training and development

Pension scheme

Health and Wellbeing benefits

Holiday benefits and discounts

Qualifications

• Strong passion to inspire customers and colleagues.
• Drive to exceed sales objectives.
• Confidence in resolving questions or complaints.

Responsibilities

• Inspire customers while creating memorable holiday experiences.
• Achieve sales objectives through dynamic engagement.
• Resolve customer queries and complaints effectively.

Skills

Customer engagement

Sales objectives achievement

Conflict resolution

Adaptability to change

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Telford Mall store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About our offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.