Retail Travel Advisor

TUI AG; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Dunstable seeks a Travel Advisor to recommend and sell holidays. The role requires excellent customer service skills, a passion for achieving sales targets, and the ability to adapt to changing environments. Offering a starting salary of £12.58 per hour, plus commission and fantastic holiday benefits, this position is ideal for enthusiastic team players looking to grow in a diverse and supportive workplace.

Benefits

Commission scheme

Holiday benefits and discounts

Investment in development

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Strong dedication to achieving goals and targets.
• Ability to prioritise tasks in a fast-paced environment.

Responsibilities

• Recommend and sell holidays and additional products.
• Investigate and resolve customer questions or complaints.
• Engage and collaborate with customers and colleagues effectively.

Skills

Excellent customer service skills

Ability to adapt to change

Sales drive

Team player

Organisational skills

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Dunstable Superstore, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Key Responsibilities & Requirements

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun.
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'.
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually.
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint.
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.
• Excellent customer service skills with a genuine passion to go above and beyond.
• A strong dedication to achieve goals and sales targets.
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges.
• Ability to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with our customers and colleagues.
• An organised individual who takes pride in their work and communicates effectively.
• Able to work a varied shift pattern each week in‑line with shop opening and closing times.

At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know. To apply for this role, part of the application process will require you to complete an online assessment within 5 days of application, this can be completed once your application has been submitted and you’ll also receive an email with all the details.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

Our Offer

• TUI offers much more than just starting salary of £12.58 per hour.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career.
• Investment in your development and career progression.
• Pension scheme and life assurance.